Authentication Required window frozen Ubuntu 20.04

I use 1password extension with Firefox (v92.0). It has been working great. Whenever I require it I'd just press the keyboard shortcut and a window pops out (in the centre of screen) prompting to enter my password of my Ubuntu login -- lets call this authentication box. If it does this, everything should be fine. I'd put my PC (not laptop) into suspend mode and return to it normally.

However, there have been a few occasions now when I have to unlock 1password extension, the 1password app launched and prompted me for my 1password password. This is not the same authentication box. The main application opens.

From this point on, if I put my machine to suspend and logs back in, the above-mentioned authentication box appears frozen at the top-left of my screen. I cannot click it off -- hovering the mouse of the Cancel button highlights the button but clicking it does nothing. I can, however, click any where within the popup window and interactive with any objects or links below it even though the popup is opaque. See screenshot..

Notice the cancel button? If the Visual Code Studio icon below it is on the same row as the password field, clicking it will launch the VSCode application.

The point here is that this popup window cannot be moved, removed, resized, etc. As the popup sits above all layers, it is obstructing everything else below it. The only thing I can do to is to log off Ubuntu and back in.

Any tips?


1Password Version: 8.2.0
Extension Version: 2.1.2
OS Version: Ubuntu 20.04

Comments

  • PeterG_1PPeterG_1P

    Team Member

    Hi @yallneedpswd_mgr, that does sound like a strange issue, and your description here gives us a great start on troubleshooting what might be at the root of it.

    I'd love to investigate this further for you. If you can send a quick email to [email protected], we'll get started looking at some of the potentially relevant system specifics. Be sure to include a link to this discussion so that we know it's you - and I'll look forward to helping you out over there!

  • Hi @PeterG_1P
    Sent that email.

    While I still have you here, do you (or anyone reading this) know what might be the process ID for the authentication required box is in the terminal?
    $ ps -faux | grep -i 1password

    $ ps -faux | grep -i 1password
    foobar   275534  0.0  0.0 1293776 10504 ?       Sl   10:55   0:00  |   \_ /opt/1Password/1Password-BrowserSupport /home/dantvli/.mozilla/native-messaging-hosts/com.1password.1password.json {d634138d-c276-4fc8-924b-40a0ea21d284}
    foobar   275552  0.0  0.9 38328912 152232 ?     Sl   10:55   0:03  |   |   \_ /opt/1Password/1password --silent
    foobar   275555  0.0  0.2 213116 46048 ?        S    10:55   0:00  |   |   |   \_ /opt/1Password/1password --type=zygote --no-zygote-sandbox
    foobar   275591  0.0  0.6 514044 104976 ?       Sl   10:55   0:00  |   |   |   |   \_ /opt/1Password/1password --type=gpu-process --field-trial-handle=16872656061184102403,4446034835829616376,131072 --disable-features=CookiesWithoutSameSiteMustBeSecure,SameSiteByDefaultCookies,SpareRendererForSitePerProcess --gpu-preferences=UAAAAAAAAAAgAAAQAAAAAAAAAAAAAAAAAABgAAAAAAAwAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAgAAAAAAAAACAAAAAAAAAAAAAAAAAAAAAIAAAAAAAAAAgAAAAAAAAACAAAAAAAAAA= --shared-files
    foobar   275556  0.0  0.2 213116 45692 ?        S    10:55   0:00  |   |   |   \_ /opt/1Password/1password --type=zygote
    foobar   275558  0.0  0.0 213116 12060 ?        S    10:55   0:00  |   |   |   |   \_ /opt/1Password/1password --type=zygote
    foobar   275625  0.0  0.3 279804 54976 ?        Sl   10:55   0:00  |   |   |   \_ /opt/1Password/1password --type=utility --utility-sub-type=network.mojom.NetworkService --field-trial-handle=16872656061184102403,4446034835829616376,131072 --disable-features=CookiesWithoutSameSiteMustBeSecure,SameSiteByDefaultCookies,SpareRendererForSitePerProcess --lang=en-GB --service-sandbox-type=none --standard-schemes=resource,file-icon --enable-sandbox --secure-schemes --bypasscsp-schemes=resource,file-icon --cors-schemes --fetch-schemes=resource,file-icon --service-worker-schemes --streaming-schemes --shared-files=v8_context_snapshot_data:100
    foobar   275626  0.0  0.0 614380  9596 ?        Sl   10:55   0:00  |   |   |   \_ /opt/1Password/1Password-KeyringHelper
    foobar   275601  0.0  0.0 614396  9584 ?        Sl   10:55   0:00  |   |   \_ /opt/1Password/1Password-KeyringHelper
    foobar   307098  0.0  0.0   9036   740 pts/0    S+   22:08   0:00  |       \_ grep --color=auto -i 1password
    

    If it is known, I imagine it'd be a straight-forward $ kill -9 the-pid-number

  • PeterG_1PPeterG_1P

    Team Member

    Hi @yallneedpswd_mgr, I've replied to your email and will plan to continue the conversation over there, to keep everything in one place. Good to connect with you!

    ref: GXK-18787-533

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