Cannot login in 1P 8.2.2

Mike Brust
Mike Brust
Community Member
edited October 2021 in Desktop betas (Mac, Windows, and Linux)

Web logon says "user info cannot be found"

Login via new App don't let me enter the 2FA code, the field is not editable

1Password Version: 8.2.2
Extension Version: Not Provided
OS Version: MacOS 11.6

Comments

  • viswiz
    viswiz
    Community Member

    There is known bug for non English systems that results in an unusable two factor dialog. Switch 1PW to English in the preferences, enter your code and once you are logged in switch back to your preferred language.

  • PeterG_1P
    PeterG_1P

    Thank you @viswiz, you're right! This is a known issue and one that the team is working on, but in the meantime the switch you described should help. @Mike Brust let us know if this works for you!

  • Mike Brust
    Mike Brust
    Community Member

    thank you @viswiz & @PeterG_1P , that indeed works for me. Many thanks and sorry for not being aware of the known issue.

  • PeterG_1P
    PeterG_1P

    Thanks @mike brust - we're glad you are now up and running, and we'll definitely pursue that issue to make sure that 2FA is effectively implemented across languages. Thanks for taking Early Access for a test flight!

This discussion has been closed.