Cannot login to my account - 2 step verification problem

Didiko
Didiko
Community Member
edited October 2021 in Desktop betas (Mac, Windows, and Linux)

Hello there,

when I try to login to my existing 1password.com account with the new Beta 1P version 8, a dialog box is appearing asking me to enter the code... but the only valid button in the dialog box is "cancel" !?

I cannot find a way/place to introduce the code from my authentification app.

Any clue?

Thanks and best regards,

1Password Version: 8
_Extension Version: Not Provided
_OS Version: 11.6

Comments

  • viswiz
    viswiz
    Community Member

    Are you using a different language than English? There is known bug for non English systems that results in an unusable two factor dialog. Switch 1PW to English in the preferences, enter your code and once you are logged in switch back to your preferred language.

  • PeterG_1P
    PeterG_1P

    Hi @Didiko, sorry you've encountered this issue! @viswiz is right, and this is an issue we're working on. Let us know if switching the language works for you - and thanks for highlighting this for us!

  • Didiko
    Didiko
    Community Member
    edited October 2021

    Yes indeed, this worked out fine.
    My native Mac OS is in French so the app settings were also in French by default, had to switch it manually to English.
    I now see my 1P.com account.
    Can I switch back to French?

  • Gevor
    Gevor
    Community Member

    @Didiko yes you can

  • Didiko
    Didiko
    Community Member

    All right, thanks ;-)

  • emily.georgakopoulos
    emily.georgakopoulos

    Hi @Didiko thank you for reporting this! A fix for this has been merged and will be released soon. Have a great day!

    Emily

This discussion has been closed.