Mac OS crashes when attaching file

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runnerpatch3
runnerpatch3
Community Member
in Mac

When attaching a files to an account (a PDF for instance) the Mac OS app crashes but does save the file. Replicated numerous times on 2 different machines.

1Password Version: 1Password 7 Version 7.9 (70900001)
Extension Version: Not Provided
OS Version: mac OS Sierra 10.12.6
Referrer: forum-search:Crashing when attaching file

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  • ag_ana
    ag_ana
    1Password Alumni
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    Hi @runnerpatch3!

    Can you please replicate this and send us a diagnostics report from your Mac via email to support+forum@agilebits.com, so we can take a closer look at why this is happening to you?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • runnerpatch3
    runnerpatch3
    Community Member
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    Thanks @ag_ana I have just emailed.
    Support ID [#NSS-42346-522]

  • ag_ana
    ag_ana
    1Password Alumni
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    @runnerpatch3:

    Thank you! I confirm that I have managed to locate your message in our system :+1: I see that you are already in touch with my colleagues via email, so I will let you continue the conversation over there :)

    ref: NSS-42346-522

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