Unable to open 1P for Safari from the Toolbar - Spinning Wheel of Death

HFTobeason
HFTobeason
Community Member
in Desktop betas (Mac, Windows, and Linux)

Fresh launch of Safari Version 15.1 (17612.2.9.1.20). 1P application opens fine, and the 1P Menu Bar works. But clicking the Toolbar icon results in this:

1Password Version: 80400010
Extension Version: 2.1.3
OS Version: 12.0.1 (21A559)

Comments

  • wunthyll
    wunthyll
    Community Member

    Mine's been like that for the past 2 months at least. Both 7 and 8. Between 8 dropping features and being more user hostile and 7 just ceasing to function its getting really close to me dropping 1password.

  • Nhat_Nguyen
    Nhat_Nguyen

    Hello @wunthyll,

    I am sorry for the inconvenience. It seems like "1Password for Safari" has difficulty connecting with the 1Password app. In this case, please send 1Password logs and a diagnostics report from your computer to us via email here at your convenience, and I will be with you shortly.

    You can follow the steps here to create a diagnostics report from your computer:

    Open the 1Password app > Select 1Password in the menu bar > Preferences > Advanced > Send Diagnostics.

    You can try the steps here to create 1Password's logs: https://support.1password.com/cs/extension-console-log/

  • HFTobeason
    HFTobeason
    Community Member

    A reboot of my computer has - at least temporarily - solved the problem. When it next occurs, I'll run the diag report.

  • Ben
    Ben

    Thanks @HFTobeason

    Ben

This discussion has been closed.