1Password crash v. 7.9.1 on IOS [update to 7.9.2 or update iOS if at all possible]

Linuxino

1Password crash in startup v. 7.9.1 on IOS 12.5.5 Iphone6. Please resolve because i have important data to use ..... PLEASE!

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1Password Version: 7.9.1
Extension Version: Not Provided
OS Version: IOS 12.5.5

aplourde

Updated 1Password to 7.9.1 (pretty sure I was running 7.9 before that, if not 7.8.3)

Now the app crashes on launch. It shows the icon splash screen and then fails back to the iOS home screen

• rebooted iPad - issue persists
• force restarted iPad - issue persists
• offloaded app and reloaded - issue persists
• deleted app and reinstalled - issue persists
• deleted app; force restarted; reinstalled app; force restarted - issue persists
• tried turning network activity off / toggled background activity / etc. - issue persists
• reset Network and Location & Privacy settings - issue persists
• used iMazing to side load an older 1Password ipa (version 7.3.6) - this version works fine
  • attempted to upgrade to 7.9.1 from the working 7.3.6 - 1Password again crashes on launch as before

Multiple crash files that all say the same thing and point to "/System/Library/Frameworks/AdServices.framework/AdServices' not found"

{"app_name":"1Password","timestamp":"2021-10-25 13:58:08.00 -0400","app_version":"7.9.1","slice_uuid":"28430d8d-5111-3cb7-b1be-783afed49e5a","adam_id":568903335,"build_version":"70901002","bundleID":"com.agilebits.onepassword-ios","share_with_app_devs":1,"is_first_party":0,"bug_type":"109","os_version":"iPhone OS 13.7 (17H35)","incident_id":"774CA395-9057-456C-83DA-233C5717322F","name":"1Password"}
Incident Identifier: 774CA395-9057-456C-83DA-233C5717322F
CrashReporter Key:   4474824db06fd51c80e205d018405e8e2d1e58fe
Hardware Model:      iPad7,3
Process:             1Password [275]
Path:                /private/var/containers/Bundle/Application/6E2ED3B3-BDB5-40AF-8ACC-54F4D6B24F85/1Password.app/1Password
Identifier:          com.agilebits.onepassword-ios
Version:             70901002 (7.9.1)
AppStoreTools:       13A1030d
AppVariant:          1:iPad7,3:13
Code Type:           ARM-64 (Native)
Role:                Foreground
Parent Process:      launchd [1]
Coalition:           com.agilebits.onepassword-ios [424]


Date/Time:           2021-10-25 13:58:08.4713 -0400
Launch Time:         2021-10-25 13:58:08.4704 -0400
OS Version:          iPhone OS 13.7 (17H35)
Release Type:        User
Baseband Version:    n/a
Report Version:      104

Exception Type:  EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note:  EXC_CORPSE_NOTIFY
Termination Description: DYLD, dependent dylib '/System/Library/Frameworks/AdServices.framework/AdServices' not found for '/private/var/containers/Bundle/Application/6E2ED3B3-BDB5-40AF-8ACC-54F4D6B24F85/1Password.app/1Password', tried but didn't find: '/System/Library/Frameworks/AdServices.framework/AdServices' '/System/Library/Frameworks/AdServices.framework/AdServices'
Highlighted by Thread:  0

Backtrace not available

Unknown thread crashed with ARM Thread State (64-bit):
    x0: 0x0000000000000006   x1: 0x0000000000000001   x2: 0x000000016fd75450   x3: 0x00000000000000b7
    x4: 0x000000016fd75050   x5: 0x0000000000000000   x6: 0x0000000000000000   x7: 0x0000000000000000
    x8: 0x0000000000000020   x9: 0x0000000000000009  x10: 0x6f77656d6172662e  x11: 0x72655364412f6b72
   x12: 0x7365636976726553  x13: 0x6f77656d6172662e  x14: 0x72655364412f6b72  x15: 0x0020277365636976
   x16: 0x0000000000000209  x17: 0x0000000000000000  x18: 0x0000000000000000  x19: 0x0000000000000000
   x20: 0x000000016fd75050  x21: 0x00000000000000b7  x22: 0x000000016fd75450  x23: 0x0000000000000001
   x24: 0x0000000000000006  x25: 0x0000000100590000  x26: 0x0000000000000000  x27: 0x0000000100590000
   x28: 0x0000000000000000   fp: 0x000000016fd75020   lr: 0x0000000100577ee8
    sp: 0x000000016fd74fe0   pc: 0x0000000100570f68 cpsr: 0x00000000
   esr: 0x00000000  Address size fault

Binary images description not available

Error Formulating Crash Report:
Failed to create CSSymbolicatorRef - corpse still valid ¯\_(ツ)_/¯

EOF

Yes, I'm running iOS 13.7. I do music with my iPad and iOS 14 was a pain for a lot of musicians with AUv3 extensions randomly disappearing. iOS 15 seems to have solved that, but as this is a production machine I'm holding off until full user reports have come in and 15 is verified stable.

Note, however, that my iPhone is also running 13.7 and the update to 1Password 7.9.1 went fine there.

Joshua_ag

Hi @aplourde,

Thanks so much for the information and detailed testing you have done. I spoke to our developers and they are aware of the issue and are working on a fix right now! We are very sorry for the trouble you have had, hopefully the fix will be available soon.

Have a great day!

Joshua_ag

@Linuxino

Thanks for letting us know! Our developers have been alerted and are working on a fix!

dfunk

I also have discovered that 1Password 7.9.1 crashes on my iPhone 6 running iOS 12.5.5 (the latest possible iOS on this phone).

Hopefully, that fix is coming really soon!

marcmore77

Same issue, 1Password crashes on app start up on my iPhone running iOS 12.5.5.

hcf124

Same issue, but I'm running iOS 13.2.3 on iPhone X

ag_ana

I have let the developers know, hopefully they will have a fix soon :+1:

opwuser

.

opwuser

.

opwuser

Same here, identical settings as OP. Note that this is the latest OS version possible on the device.
I'm sorry but it doesn't really inspire confidence to have the same thing occur so soon after the 7.7.8 issues. It is really unwelcome and it seems quite preventable. Please put measures in place to permanently prevent this going forward.
Kindly escalate again @ag_ana . Thanks.

ag_ana

@opwuser:

Could you kindly escalate again @ag_ana . Thanks.

Done :+1:

ref: dev/apple/issues#5540

DENISLEE

after updated the latest version 1password apps, the apps doesnt launch on my ios 12.5.5. Please advice

DENISLEE

After updated the latest version 1Password apps, it does not launch the apps anymore. It jump back to iOS home screen. My iOS is 12.5.5. please advice. I have got important information there.

TD2021

Updated today to Version 7.9.1 for IOS on my iPhone11 (running IOS 13.3.1) and now the App tries to load and then immediately automatically closes.
Please issue a fix ASAP as have important data that I need access to on a daily basis.
Thanks.

Ben

Hi folks,

UPDATE: As of ~9AM ET today v7.9.2 is available which addresses this issue for those with earlier versions of iOS. We would still recommend upgrading iOS to the latest version.

The best solution here if at all possible would be to update to a newer version of iOS. This problem does not occur on iOS 14 or 15. Failing that, we've submitted 1Password 7.9.2 to Apple to address the issue for iOS 12 and 13 users. Hopefully this will make it through the review process and become available quickly.

If you have a 1Password membership you can access your data via our web app at https://my.1password.com in the meantime. It may be handy to have your Emergency Kit in order to do so.

Get to know your Emergency Kit

Ben

TD2021

Ben, is there any way you can provide a downgrade to previous version and that I can easily load on my iPhone11 (without loss of data) as I really do not want to upgrade my phone to IOS 15 as that in itself has other issues.
Thanks

Ben

@TD2021

My apologies but that isn't within my ability. The immediate workaround for the problem would be upgrading iOS, or using the web app at https://my.1password.com/. Hopefully the 7.9.2 update makes it through review quickly and without hiccups and is available soon. I'm sorry I don't have anything additional to offer at this time.

Ben

System

This discussion was created from comments split from: 1Password Not Opening from Toolbar ios15.

TD2021

Thanks Ben, so assuming I do upgrade my phone IOS to 15.1, will all my password data still be there after the upgrade?
Because at present I can't even do a backup of my password data.

Ben

@TD2021

Upgrading iOS shouldn't affect the data within any apps (including 1Password). I've never had an issue when going from one iOS version to another that resulted in data loss. That said, we recommend using a 1Password membership (required, going forward) and having a copy of your Emergency Kit for exactly that reason. If some strange phenomenon were to happen with iOS your encrypted data would still be safely stored off-site. Do you have a 1Password membership? Alternatively, if you do not, do you have your data synced with iCloud, Dropbox, or another device?

Ben

TD2021

Ben, I don't have membership and my last backup was in May2021, but have since then added a lot more data which is not backed up!
I wasn't expecting any issues with the update as previous ones have been without any issues whatsoever.
Is there any option PLEASE to get me back to where I was yesterday?
THANK YOU.

Ben

There is not; I'm sorry. For immediate satisfaction the best I could recommend would be updating to the latest version of iOS. The only other alternative I can offer would be to wait for 7.9.2 to become available.

Ben

TD2021

Ben, do you have a timescale for release of 7.9.2?

Ben

Out of our hands at this point I'm afraid. We've submitted it to Apple for review and set it to release as soon as it is approved.

Ben

TD2021

Thanks.

Ben

You're welcome.

Ben

payno54

ios 12.5.5, iphone6, 1Password app not opening. Fix urgently required. Need to re-evaluate my password system as I have been caught out big time here.

Ben

Hi @payno54

Options have been outlined above, here. I do apologize for the trouble.

Ben

techding

Same issue, I'm running iOS 14.0.1 on iPhone 7P

{"app_name":"1Password","timestamp":"2021-10-26 12:55:35.00 +0800","app_version":"7.9.1","slice_uuid":"28430d8d-5111-3cb7-b1be-783afed49e5a","adam_id":568903335,"build_version":"70901002","platform":0,"bundleID":"com.agilebits.onepassword-ios","share_with_app_devs":0,"is_first_party":0,"bug_type":"109","os_version":"iPhone OS 14.0.1 (18A393)","incident_id":"6FEF0DC9-FBA5-4F7A-A07A-73BD5923AA30","name":"1Password"}
Incident Identifier: 6FEF0DC9-FBA5-4F7A-A07A-73BD5923AA30
CrashReporter Key: 663c499e47b46a1910d2b16ca001584e924a11f0
Hardware Model: iPhone10,2
Process: 1Password [17949]
Path: /private/var/containers/Bundle/Application/97D53017-BB36-4844-A9E9-B87606133380/1Password.app/1Password
Identifier: com.agilebits.onepassword-ios
Version: 70901002 (7.9.1)
AppStoreTools: 13A1030d
AppVariant: 1:iPhone10,2:13
Code Type: ARM-64 (Native)
Role: unknown
Parent Process: launchd [1]
Coalition: com.agilebits.onepassword-ios [1186]

Date/Time: 2021-10-26 12:55:35.3433 +0800
Launch Time: 2021-10-26 12:55:35.0937 +0800
OS Version: iPhone OS 14.0.1 (18A393)
Release Type: User
Baseband Version: 6.02.01
Report Version: 104

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Description: DYLD, dyld: Using shared cache: BBFAE812-E252-32BF-8972-B7BDBC5FB31C | dependent dylib '/System/Library/Frameworks/AdServices.framework/AdServices' not found for '/private/var/containers/Bundle/Application/97D53017-BB36-4844-A9E9-B87606133380/1Password.app/1Password', tried but didn't find: '/System/Library/Frameworks/AdServices.framework/AdServices'
Highlighted by Thread: 0

Backtrace not available

Unknown thread crashed with ARM Thread State (64-bit):
x0: 0x0000000000000006 x1: 0x0000000000000001 x2: 0x000000016f86e010 x3: 0x00000000000000b7
x4: 0x000000016f86dc10 x5: 0x0000000000000000 x6: 0x0000000000000000 x7: 0x0000000000000000
x8: 0x0000000000000020 x9: 0x0000000000000009 x10: 0x656d6172662e7365 x11: 0x5364412f6b726f77
x12: 0x7365636976726553 x13: 0x6f77656d6172662e x14: 0x72655364412f6b72 x15: 0x0020277365636976
x16: 0x0000000000000209 x17: 0x0000000000000089 x18: 0x0000000000000000 x19: 0x0000000000000000
x20: 0x000000016f86dc10 x21: 0x00000000000000b7 x22: 0x000000016f86e010 x23: 0x0000000000000001
x24: 0x0000000000000006 x25: 0x000000016f86e8d8 x26: 0x0000000100974778 x27: 0x0000000100974000
x28: 0x0000000000000000 fp: 0x000000016f86dbe0 lr: 0x0000000100958394
sp: 0x000000016f86dba0 pc: 0x00000001009513e8 cpsr: 0x00000000
esr: 0x00000000 Address size fault

Binary images description not available

Error Formulating Crash Report:
Failed to create CSSymbolicatorRef - corpse still valid ¯_(ツ)_/¯

EOF

Ben

Hi @techding

Thanks for letting us know. I don't believe we had seen other cases of this on iOS 14. I would recommend updating to iOS 15 for the best experience. Beyond that we've outlined the situation above.

Thank you!

Ben