Can No Longer Access 1Password from Apple TV Remote Keyboard on iOS

viking78

When provided with a text prompt on Apple TV (e.g. to email or password to link an Apple TV app), your iPhone can prompt you with a keyboard to more easily enter the text. Previously, this worked very smoothly with 1Password--you would get the "🔑 Passwords" option above the iOS keyboard, Face ID would unlock 1Password and you'd be able to easily select a password from the vault to autofill.

Recently, either with iOS 15 or a recent 1Password update, this process no longer works. Once you select the "🔑 Passwords" option above the keyboard, 1Password just gets to a blank screen with no Face ID--you're just stuck with no way to unlock your vault--not even an option to enter the vault password. It looks like the image attached--no Face ID prompt ever appears and the only option you're left with is "Cancel".

Otherwise, 1Password works fine within the browser in the same fashion--clicking "🔑 Passwords" above the keyboard opens the vault with the Face ID prompt. This only seems to occur within the Apple TV remote functionality with iOS (despite working previously).

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1Password Version: 7.9.1 (iOS)
Extension Version: Not Provided
OS Version: iOS 15.1

ag_ana

Hi @viking78!

I would like to ask you to generate a diagnostics report from your iOS device and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

viking78

Thank you. I have submitted the diagnostics report. The ticket is: [#RKS-71983-994].

ag_ana

@viking78:

Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

Thank you for your patience!

ref: RKS-71983-994