Seeing stranger's account on my 1PW login page!
This has never happened before:
On a private computet, bitlockered, no one has ever touched it. Deepest apologies if I missed something non obvious but who is Ronish?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
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This still shows on the bottom of my page. It will ask me for secret key, password, etc but it is very concerning that another family's vault name is showing up on my account. It makes me concerned that my info may be coming up on someone else's computer.
The link for that Ronish Family is : https://my.1password.com/signin?a=ZGKBBV6QHJFQVENW3W372C6JXQ
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I've spoken with our security team on this. We're going to need some additional details in order to investigate further. Could you please shoot us an email from the email address associated with your 1Password account? Please send the message to
support+forum@1password.com, which will generate an auto-reply from BitBot with a support ID. Once you have that support ID, please post it here. That will enable us to 'connect the dots' and locate your account details.Thank you.
Ben
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@Ben @PeterG_1P Here's the BitBot ID:
[#GPT-74586-711]It still says Ronish's Family on my 1PW (I left it alone so your support can look at it)
With this link:
https://my.1password.com/signin?a=ZGKBBV6QHJFQVENW3W372C6JXQ0 -
Hey @mia -- I've replied to your email. Since we don't discuss details of users' accounts or billing on this public forum where the entire world can see it, let's keep any further communication happening over private email.
To be clear for anyone else reading this thread, it's not possible to simply sign into other users' accounts - or them into yours. At a minimum, your Account Password is required, along with your registered email address and your Secret Key, on new devices/browsers.
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