Cannot use my "Master Password" with 1Password. Cannot get access to my data

drcherie
drcherie
Community Member
in Mac

My old iPhone broke and I got a new iPhone and 1Password will not accept my (one and only) Master Password. I am stuck!

1Password Version: original
Extension Version: Not Provided
OS Version: ios 15.1
Referrer: forum-search:I have been a long time user of 1Password. I just got a new iPhone I cannot use 1Password anymore

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @drcherie!

    I am sorry to hear about this. For your privacy and security, your Master Password is not stored anywhere, only you know it. This means that it is not possible to recover it unless you are a member of a Families or Business accounts. If you have an Individual account or a standalone license, I recommend reading this article to try and recover your Master Password:

    If you forgot your Master Password or you can’t unlock 1Password

    If, on the other hand, you are part of a Families or Business account, you can ask another Admin to recover your account for you:

    Recover accounts for family or team members

    If you still cannot recover your Master Password, we can certainly delete your account so you can create a new one with a new Master Password you know.

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