Must use master password each time with Chrome

Hey @ChanelCinq ,

We strongly recommend that you remove the "1Password extension(desktop app required)" extension, and stick to "1Password - Password Manager".
It can and should connect to your 1Password desktop app and unlock with Touch ID, which we will troubleshoot.

Please try the following after you remove the extension I mentioned above:

1. Right click the little 1Password icon in your Mac's menu bar (where the clock is) and select "Quit 1Password Completely".
2. Go to your Applications folder and delete the 1Password app. Do not use any 3rd party cleaning apps! Perform this task manually and your data will not be deleted.
3. Restart your Mac.
4. Download and install a fresh copy of 1Password: https://1password.com/downloads/
5. Open 1Password, then open your browser, wait a few moments and see if the extension unlocked on its own.

If it did, it is now connected to the desktop app and will lock/unlock with it (and will also allow you to unlock it with Touch ID.
In case the issue persists, please send us the following to support+x@1password.com:
- The extension's log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
- A short description of the issue and a link to this discussion.

I don't think it is though. One is for the app version and one is for the web version. I tried removing one a time and there is always a part of it that does not work right. How do I get help with this?

Hi @ChanelCinq!

So I have 2 Chrome extensions

This might be part of the confusion. Which one of the two extensions is this behavior happening with?

So I have 2 Chrome extensions but it appears one is for the browser and one is for the app. Maybe this is my problem. Please assist.