All login icons missing in autofill dialog on Safari on Monterey

[Deleted User]

Hi guys,

I'm on 7.9.1 from the App Store and all icons are missing in the Safari autofill dialogs:

e.g.

The icons are all available in 1Password mini and 1Password

What I've tried:

• changed the icons (smaller files, different extensions) in the entries several times
• reinstalled 1Password from the App Store
• tried the website version (after deleted all 1Password files/preferences/system library files, …)
• restarted the browser extension several times
• restarted the 1Password Extension-Helper from Help->Troubleshooting menu several times
• deleted "1Password Data…" from Help->Troubleshooting

Please help!

ag_ana

Hi @maxxitbaby!

changed the icons (smaller files, different extensions) in the entries several times

Our developers are aware of a bug that can appear after manually editing the icons for certain items. It looks like this is exactly what is happening in your case too, so I will let them know that you have also encountered this issue :+1:

ref: apple-5529

[Deleted User]

Thanks for the fast response but all my items are affected. Even those that don’t get a custom icon.

ag_yaron

Hey @maxxitbaby ,

The only thing we can suggest at the moment is that you give 1Password 8 a try, where things should work well even if you have custom icons. Here's how:

1. Install 1Password 8: https://downloads.1password.com/mac/1PasswordBeta.zip
2. Install 1Password for Safari: https://apps.apple.com/il/app/1password-for-safari/id1569813296?mt=12
3. Restart the computer.
4. Open and unlock 1Password 8.
5. Open Safari, then go to Safari -> Preferences -> Extensions , make sure that "1Password for Safari" is listed there and is enabled with a check mark.
6. Test and see if you can now see icons of your login entries in Safari.