A family member can not load a document-type item (png file) in a shared vault.

Community Member


I've created a shared vault in a family plan. My wife can see all items created by me in this vault, except a PNG file that was created as a document-type item.

This image is shown without problems in my desktop app, my iOS app, and in my 1Password online version, but my wife gets an "Unable to load document" error when she tries to see the image in the 1Password online version.

Thanks, :)

1Password Version: 1Password 7 Version 7.9 (70900001)
Extension Version:
OS Version: macOS 11.6 (20G165)


  • Hi @fdiazluque:

    I'm sorry to hear that your wife is running into issues viewing this image. Since we'll have to take a closer look at your individual setup to see where this issue could be coming from, please email a link to this thread to support+forum@1password.com, and we'll be in touch there.


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