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License Trade-in - Support Ticket Sent Without Response

Community Member
edited November 2021 in Memberships

I was trying to trade in my perpetual license for a membership discount. I sent the following message to the support email address 2 days ago but hasn't heard back:

[email contents removed by moderator]

As described in the message, my trial period is expiring soon so I'd like the ticket be processed prior to that. Thanks.

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  • Ben

    Hi @firexcy

    I'm so sorry about that. It looks like your email got incorrectly filtered as spam by our email system. I've pinged the team that assists with these issues and they should be in touch soon.


    ref: KCD-55427-841

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