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Unable to sign in to 1Password 8

two7offsuittwo7offsuit
Community Member

Just downloaded the new version and when trying to sign in, I get the message that my details are incorrect (they're not).


1Password Version: 8
Extension Version: Not Provided
OS Version: Windows 10

Comments

  • PeterG_1PPeterG_1P

    Team Member

    Hi @two7offsuit , sorry to learn of this trouble. Our customer support team (myself included) will be happy to assist you with this. We'll likely need to discuss specific aspects of your system and 1Password configuration, so for the sake of security I'll ask you to send us a quick email at [email protected] Over there we can discuss things in detail. Please include a link to this conversation, so that we know it's you! 😀

    We'll be happy to help set this right for you. I'll look forward to your message!

  • LivewithpassionLivewithpassion
    Community Member

    I'm having the Exact same issue. I login every day. It's not the wrong password. Just started after upgrading to 8

  • PeterG_1PPeterG_1P

    Team Member

    Hi @Livewithpassion, sorry to hear of this. If you haven't already, do send us a short email at [email protected], with a link to this discussion. I'll be happy to help resolve this for you!

  • two7offsuittwo7offsuit
    Community Member

    @PeterG_1P ok, I’ve just sent the email. Many thanks.

  • PeterG_1PPeterG_1P

    Team Member
    edited November 2021

    Got it, thank you @two7offsuit. And the game's afoot! 🧐

This discussion has been closed.