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Zetton's avatar
Zetton
Occasional Contributor
4 years ago

Can't login with Safari, but can do with Chrome

https://web.ib.mizuhobank.co.jp/servlet2/CASBNK60000B.do
here, I made custom login.
Everything are input perfectly. but login error on Safari. but I can login on Chrome with the 1password setting.
On Safari, for every field, I must type by hand at least one any letter (and I can deteTe it).

1Password Version: 7.9.1
Extension Version: Not Provided
OS Version: macOS Monterey

browser extension

5 Replies

  • Former Member's avatar
    Former Member
    4 years ago

    Hey Zetton ,
    I don't quite understand that last message. Perhaps it would be better if we talked via email and send each other videos of what we see/do instead of trying to write descriptions of it.

    Please record a video of your issue and send it to mailto:support+x@1password.com with a link to this discussion here.
    Looking forward to hearing from you.

  • Zetton's avatar
    Zetton
    Occasional Contributor
    4 years ago

    I know (login)
    めんどうですねえ

  • Former Member's avatar
    Former Member
    4 years ago

    Hey Zetton ,

    I can't login successfully because I don't have a real account on this website.
    Can you please try my suggestion to save a new login for this website using Safari and see if the new login works? Do not customize anything, just type in your username and password into the fields, and let 1Password save it as is.

  • Zetton's avatar
    Zetton
    Occasional Contributor
    4 years ago

    Filling is OK. (Do you mean filling?)
    1password fills every field (that I customized to fill with 1pass).
    then click "login", then system refuses me only when Safari (I found that iOS Safari has the same behavior)

    Do you success login?

  • Former Member's avatar
    Former Member
    4 years ago

    Hey Zetton ,

    I tested the link you provided and things seem to work properly for me on both Chrome and Safari.
    Can you please try deleting the login entry of this website from your 1Password, then save a brand new one in Safari and see if that new one autofills better for you?

    If not, try it the other way around and save a new login in Chrome, then test and see if it works well on both browsers.

    In case the issue persists, please email us to mailto:support+x@1password.com and send us screenshots or a video recording of the problem so we can help you further. :chuffed: