Early access to 1Password for Mac has been a disaster for me. Can't even install the version 8 app

jbaugh
jbaugh
Community Member
edited November 2021 in Desktop betas (Mac, Windows, and Linux)

I foolishly decided to join the early access to 1Password 8 for Mac. First I tried to migrate my current 1Password 7 account from iCloud to 1Password.com. The instructions are very difficult to follow. After an hour of frustration I gave up. I then downloaded the installer for 1Password 8. I tried to install it on my iMac running OS Big Sur. The app appears to install. But all I get is a blank window. The app appears in the dock and the menu bar. But none of the links work. I certainly hope the eventual transition from 7 to 8 works more smoothly than this disaster.
John

1Password Version: 8
Extension Version: Not Provided
OS Version: macOS 11.6
Referrer: forum-search:1password 8 for mac

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @jbaugh!

    First I tried to migrate my current 1Password 7 account from iCloud to 1Password.com. The instructions are very difficult to follow.

    Are these the instructions you tried to follow?

    Migrate your existing 1Password data from standalone vaults to a 1Password account

    At which step did you get stuck exactly?

  • jbaugh
    jbaugh
    Community Member

    I already have an account on 1Password.com. I clicked on "Migrate your data" since I want to migrate my standalone vaults to my 1Password account. I signed in to my 1Password.com account. 1Password did not "ask if you want to add your new account to the app." The instructions say, in this case, to click on "add it manually" link. In following the instructions on this page I signed in to my account on 1Password.com. Clicked my name and chose "Get the Apps". Select "Add your account directly". Enter master password. Click "Sign in". I get a dialog message, "1Password Account Already Added". The instructions then instruct me to "Click Copy Items, and all your existing data....will be copied to your new account." For the life of me I can't find any such "Copy items" to click. On my 1Password.com account page I have 3 boxes that relate to vaults-- All Vaults, Private, and SharedAll. these vaults appear in 1Password app on all my devices. I assume they are all synching with iCloud. I clicked on the email link for "joining our early access" for 1Password 8 for the Mac. I downloaded the installer and installed it on my Mac. When I try to open it I just get a blank white window.
    John

  • PeterG_1P
    PeterG_1P
    edited November 2021

    Hello @jbaugh, I'm sorry to learn of this - we can definitely understand why that would be a frustrating experience. I'm happy to connect you with our Mac specialists if you'd like - we of course want to get the app issue resolved and your account sorted as quickly as possible.

    If you can send a brief email to support+mac@1Password.com, our experts can discuss the state of your specific setup and offer steps to help. You've already provided a good amount of detail here, so please include a link to this discussion, and that will give them the info they'll need to get started. Again, we're very sorry for the disruption you've experienced here, and would very much like to make it right. I hope this provides a good first step!

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