App is not synching with Dropbox anymore

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aloffredo
aloffredo
Community Member
edited November 2021 in iOS

Hi, its about two days I noticed that things I was creating on Windows (1P7) and MacOS were not being synched to iOS (via Dropbox).

I tried all different kind of resynch and finally I uninstalled and reinstalled the app. Now when I try to open my vault on Dropbox the app is stuck on "Downloading Dropbox vault" with an infinite spinner.

What should I do?

I have already checked and done everything in here: https://support.1password.com/cs/dropbox-troubleshooting/

Sync between Windows and MacOS is fine, iOS app cannot download the vault anymore.

Not only I cannot download my last version of the vault but also previous backups.

Thanks

1Password Version: 7.9.828
Extension Version: Not Provided
OS Version: Windows 10

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