1Password app keeps opening randomly

Since a few weeks, the 1Password app keeps opening at seemingly random moments. It doesn’t open a window, but it does show up in my dock and app switcher. It seems to happen even if I never use 1Password.

Initially I thought this was related to the new extension for Safari, so I switched to Edge for a while, but it keeps happening. I have a feeling it’s related to the switch to macOS Monterey.

What can I do to troubleshoot and prevent this?


1Password Version: 7.9.1
Extension Version: Not Provided
OS Version: 12.0.1

Comments

  • BenBen AWS Team

    Team Member

    Hi @erikheemskerk

    Apologies for the oddity. Do you have 1Password > Preferences > Browsers > Always keep 1Password Extension Helper running enabled? If not, could you please try enabling it and seeing if that helps?

    Thanks!

    Ben

  • Hi Ben,

    No worries. The option you're describing was already enabled.

    In the macOS Console I can see the following events happening, which seem related:

    default 10:44:38.158094+0100    runningboardd   Acquiring assertion targeting [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] from originator [daemon<com.apple.coreservices.launchservicesd>:115] with description <RBSAssertionDescriptor| "foregroundApp:851" ID:189-115-311595 target:851 attributes:[
        <RBSDomainAttribute| domain:"com.apple.launchservicesd" name:"RoleUserInteractiveNonFocal" sourceEnvironment:"(null)">
        ]>
    default 10:44:38.158260+0100    runningboardd   Assertion 189-115-311595 (target:[app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851]) will be created as active
    default 10:44:38.159050+0100    runningboardd   [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] Ignoring jetsam update because this process is not memory-managed
    default 10:44:38.159254+0100    runningboardd   [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] Ignoring suspend because this process is not lifecycle managed
    default 10:44:38.160365+0100    launchservicesd SETFRONT: pid=851 asn=0x-0x2a02a foreground=1 oldFrontPid=15299 oldFrontASN=0x-0x15847196
    default 10:44:38.160124+0100    1Password 7 SetFrontProcess: asn=0x0-0x2a02a options=1
    default 10:44:38.159631+0100    runningboardd   [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] Ignoring GPU update because this process is not GPU managed
    default 10:44:38.158901+0100    runningboardd   Invalidating assertion 189-115-309443 (target:[app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851]) from originator [daemon<com.apple.coreservices.launchservicesd>:115]
    default 10:44:38.158853+0100    runningboardd   Calculated state for app<application.com.agilebits.onepassword7.54156791.54156797(502)>: running-active (role: UserInteractive)
    default 10:44:38.163039+0100    WindowServer    Process now frontmost: <private>
    default 10:44:38.162623+0100    runningboardd   Acquiring assertion targeting [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] from originator [daemon<com.apple.coreservices.launchservicesd>:115] with description <RBSAssertionDescriptor| "frontmost:851" ID:189-115-311596 target:851 attributes:[
        <RBSDomainAttribute| domain:"com.apple.launchservicesd" name:"RoleUserInteractiveFocal" sourceEnvironment:"(null)">
        ]>
    default 10:44:38.162883+0100    runningboardd   Assertion 189-115-311596 (target:[app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851]) will be created as active
    default 10:44:38.165067+0100    runningboardd   Acquiring assertion targeting [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] from originator [daemon<com.apple.WindowServer(88)>:151] with description <RBSAssertionDescriptor| "FUSBFrontmostProcess" ID:189-151-311597 target:851 attributes:[
        <RBSDomainAttribute| domain:"com.apple.fuseboard" name:"Frontmost" sourceEnvironment:"(null)">,
        <RBSAcquisitionCompletionAttribute| policy:AfterApplication>
        ]>
    default 10:44:38.165198+0100    runningboardd   Assertion 189-151-311597 (target:[app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851]) will be created as active
    default 10:44:38.166918+0100    distnoted   register name: com.apple.sharedfilelist.change object: com.apple.LSSharedFileList.ApplicationRecentDocuments/com.agilebits.onepassword7 token: 2e300000023 pid: 558
    default 10:44:38.167013+0100    distnoted   register name: com.apple.sharedfilelist.launch object: kCFNotificationAnyObject token: 2e400000013 pid: 558
    default 10:44:38.166183+0100    runningboardd   [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] Ignoring jetsam update because this process is not memory-managed
    default 10:44:38.166577+0100    runningboardd   [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] Ignoring suspend because this process is not lifecycle managed
    default 10:44:38.166922+0100    runningboardd   [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] Set darwin role to: UserInteractiveFocal
    default 10:44:38.167210+0100    runningboardd   [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] Ignoring GPU update because this process is not GPU managed
    default 10:44:38.165065+0100    runningboardd   Calculated state for app<application.com.agilebits.onepassword7.54156791.54156797(502)>: running-active (role: UserInteractiveFocal)
    
  • BenBen AWS Team

    Team Member

    @erikheemskerk

    Thanks for that. The next time this happens, please note the date & time. Then, note any console logs that appear relevant, and generate a diagnostic report:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to [email protected] (change the 'To:' address to this one from the default). With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    Ben

  • I sent an e-mail and got this support ID: [#RWH-32984-728]

  • Hey @erikheemskerk,

    I located your email to us, and we'll take a look at the information you've provided, and we'll be in touch soon!

    Jack

    ref: RWH-32984-728

  • Any update on this issue? I've been experiencing the same issue for a few weeks.

  • Alvin.L_1PAlvin.L_1P

    Team Member

    Hi @mstapp 👋

    Could you also send us a diagnostics report the next time it happens? Please note the date & time. Then, note any console logs that appear relevant, and generate a diagnostic report:

    Sending Diagnostics Reports (Mac)
    Attach the diagnostics to an email message addressed to [email protected] (change the 'To:' address to this one from the default). With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Thanks. I send a diagnostics report and got this support ID: [#NLJ-68555-996]

  • Dave_1PDave_1P

    Team Member
    edited January 14

    @mstapp I've located your ticket and sent you a reply over email. Let's continue the conversation there. :)

    ref: NLJ-68555-996

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