1Password app keeps opening randomly

erikheemskerk
erikheemskerk
Community Member
in Mac

Since a few weeks, the 1Password app keeps opening at seemingly random moments. It doesn’t open a window, but it does show up in my dock and app switcher. It seems to happen even if I never use 1Password.

Initially I thought this was related to the new extension for Safari, so I switched to Edge for a while, but it keeps happening. I have a feeling it’s related to the switch to macOS Monterey.

What can I do to troubleshoot and prevent this?

1Password Version: 7.9.1
Extension Version: Not Provided
OS Version: 12.0.1

Comments

  • Ben
    Ben

    Hi @erikheemskerk

    Apologies for the oddity. Do you have 1Password > Preferences > Browsers > Always keep 1Password Extension Helper running enabled? If not, could you please try enabling it and seeing if that helps?

    Thanks!

    Ben

  • erikheemskerk
    erikheemskerk
    Community Member

    Hi Ben,

    No worries. The option you're describing was already enabled.

    In the macOS Console I can see the following events happening, which seem related:

    default 10:44:38.158094+0100    runningboardd   Acquiring assertion targeting [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] from originator [daemon<com.apple.coreservices.launchservicesd>:115] with description <RBSAssertionDescriptor| "foregroundApp:851" ID:189-115-311595 target:851 attributes:[
    <RBSDomainAttribute| domain:"com.apple.launchservicesd" name:"RoleUserInteractiveNonFocal" sourceEnvironment:"(null)">
    ]>
default 10:44:38.158260+0100    runningboardd   Assertion 189-115-311595 (target:[app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851]) will be created as active
default 10:44:38.159050+0100    runningboardd   [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] Ignoring jetsam update because this process is not memory-managed
default 10:44:38.159254+0100    runningboardd   [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] Ignoring suspend because this process is not lifecycle managed
default 10:44:38.160365+0100    launchservicesd SETFRONT: pid=851 asn=0x-0x2a02a foreground=1 oldFrontPid=15299 oldFrontASN=0x-0x15847196
default 10:44:38.160124+0100    1Password 7 SetFrontProcess: asn=0x0-0x2a02a options=1
default 10:44:38.159631+0100    runningboardd   [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] Ignoring GPU update because this process is not GPU managed
default 10:44:38.158901+0100    runningboardd   Invalidating assertion 189-115-309443 (target:[app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851]) from originator [daemon<com.apple.coreservices.launchservicesd>:115]
default 10:44:38.158853+0100    runningboardd   Calculated state for app<application.com.agilebits.onepassword7.54156791.54156797(502)>: running-active (role: UserInteractive)
default 10:44:38.163039+0100    WindowServer    Process now frontmost: <private>
default 10:44:38.162623+0100    runningboardd   Acquiring assertion targeting [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] from originator [daemon<com.apple.coreservices.launchservicesd>:115] with description <RBSAssertionDescriptor| "frontmost:851" ID:189-115-311596 target:851 attributes:[
    <RBSDomainAttribute| domain:"com.apple.launchservicesd" name:"RoleUserInteractiveFocal" sourceEnvironment:"(null)">
    ]>
default 10:44:38.162883+0100    runningboardd   Assertion 189-115-311596 (target:[app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851]) will be created as active
default 10:44:38.165067+0100    runningboardd   Acquiring assertion targeting [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] from originator [daemon<com.apple.WindowServer(88)>:151] with description <RBSAssertionDescriptor| "FUSBFrontmostProcess" ID:189-151-311597 target:851 attributes:[
    <RBSDomainAttribute| domain:"com.apple.fuseboard" name:"Frontmost" sourceEnvironment:"(null)">,
    <RBSAcquisitionCompletionAttribute| policy:AfterApplication>
    ]>
default 10:44:38.165198+0100    runningboardd   Assertion 189-151-311597 (target:[app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851]) will be created as active
default 10:44:38.166918+0100    distnoted   register name: com.apple.sharedfilelist.change object: com.apple.LSSharedFileList.ApplicationRecentDocuments/com.agilebits.onepassword7 token: 2e300000023 pid: 558
default 10:44:38.167013+0100    distnoted   register name: com.apple.sharedfilelist.launch object: kCFNotificationAnyObject token: 2e400000013 pid: 558
default 10:44:38.166183+0100    runningboardd   [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] Ignoring jetsam update because this process is not memory-managed
default 10:44:38.166577+0100    runningboardd   [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] Ignoring suspend because this process is not lifecycle managed
default 10:44:38.166922+0100    runningboardd   [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] Set darwin role to: UserInteractiveFocal
default 10:44:38.167210+0100    runningboardd   [app<application.com.agilebits.onepassword7.54156791.54156797(502)>:851] Ignoring GPU update because this process is not GPU managed
default 10:44:38.165065+0100    runningboardd   Calculated state for app<application.com.agilebits.onepassword7.54156791.54156797(502)>: running-active (role: UserInteractiveFocal)
  • Ben
    Ben

    @erikheemskerk

    Thanks for that. The next time this happens, please note the date & time. Then, note any console logs that appear relevant, and generate a diagnostic report:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com (change the 'To:' address to this one from the default). With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    Ben

  • erikheemskerk
    erikheemskerk
    Community Member

    I sent an e-mail and got this support ID: [#RWH-32984-728]

  • Jack.P_1P
    Jack.P_1P

    Hey @erikheemskerk,

    I located your email to us, and we'll take a look at the information you've provided, and we'll be in touch soon!

    Jack

    ref: RWH-32984-728

  • mstapp
    mstapp
    Community Member

    Any update on this issue? I've been experiencing the same issue for a few weeks.

  • Alvin.L_1P
    Alvin.L_1P

    Hi @mstapp 👋

    Could you also send us a diagnostics report the next time it happens? Please note the date & time. Then, note any console logs that appear relevant, and generate a diagnostic report:

    Sending Diagnostics Reports (Mac)
    Attach the diagnostics to an email message addressed to support+forum@1password.com (change the 'To:' address to this one from the default). With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • mstapp
    mstapp
    Community Member

    Thanks. I send a diagnostics report and got this support ID: [#NLJ-68555-996]

  • Dave_1P
    Dave_1P
    edited January 2022

    @mstapp I've located your ticket and sent you a reply over email. Let's continue the conversation there. :)

    ref: NLJ-68555-996

  • UFGators
    UFGators
    Community Member

    I am having the same problem and would like some assistance. Please contact me via email. Thanks!

  • Dave_1P
    Dave_1P

    @UFGators

    I'm sorry to hear that you're running into the same issue. I'd like to also ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • bocciaman
    bocciaman
    Community Member
    edited March 2022

    This just happened to in while using Safari, I had to stop using Safari and it 1Password for Safari extension. I quickly had to move over to Firefox instead. Is there a Safari Browser fix coming soon?

  • UFGators
    UFGators
    Community Member

    Here is the Support ID number: [#AJZ-18652-469]. Thanks!

  • Dave_1P
    Dave_1P

    @UFGators

    Thank you for the diagnostic report. I see that my colleague has responded to you over email and I recommend continuing the conversation there. 🙂

    ref: AJZ-18652-469

    @bocciaman

    It's not clear to me whether you're experiencing the same issues as other posters in this thread because the symptoms sound a little different. Are you using both 1Password 7 for Mac and the new 1Password for Safari web extension? Can you tell me a little more about what you're seeing when you use Safari?

  • kleenkreativ
    kleenkreativ
    Community Member

    Hello all! Has there been any kind of resolution on this? I've seen this issue happen previously, and now it's started happening again with the current version (7.9.3) on macOS Monterey 12.3. Thankfully, it's unobtrusive and just kind of annoying, more than anything.

  • Ben
    Ben

    Hi @kleenkreativ

    In all cases so far either a restart of the Mac has resolved the issue, or we have not heard back from the customer.

    Ben

  • kleenkreativ
    kleenkreativ
    Community Member

    I see, thanks, Ben! Good to know. I'll try that and see if it clears up. It hasn't launched for a good half hour now but was doing it repeatedly earlier.

  • Ben
    Ben

    Fair enough. Please let us know if a restart does not resolve it. 👍️

    Ben

  • kleenkreativ
    kleenkreativ
    Community Member

    So far, so good...it's been at least half an hour now after restarting and it has not launched (except for initially, to startup the menu bar extension). Thanks for the tip!

  • Ben
    Ben

    You're very welcome. 😊 If we can be of further assistance, please don't hesitate to contact us.

    Ben

This discussion has been closed.