Can't log in to app

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strix
strix
Community Member
in Mac

I invited wife to my family account. She can log into 1password.com. We installed app for Mac but it won't open with her master password. She used to have individual account which we closed as we were planning on using family. I tried using her old master password but it doesn't work. We changed her new master password and app still won't open. Can you please help?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:Can't open 1 password app

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  • strix
    strix
    Community Member
    Options

    Applies to above entry:
    1 pw version 7.9.1
    chrome 96.0.4664.55
    Safari 14.12
    Mojave 10.14.6

  • ag_ana
    ag_ana
    1Password Alumni
    Options

    Hi @strix!

    We will be happy to help you with this. I noticed that you also sent us an email with the same question, and that my colleagues have already been helping you over there. So we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: MXT-49456-515

This discussion has been closed.