Family account not synched

MarkL1
MarkL1
Community Member
in 1Password in the Browser

We have a family account, I use a chromebook to manage it so I use the private vault. I created a vault for my wife. She made a change to an entry in her vault (from her macbook) about a week ago but that change is not visible when I look at her vault from my chromebook. I see the entry contents that predate the change she made. Is there something I need to do to get her view of her vault in synch with my view of her vault?

1Password Version: Not Provided
Extension Version: 2.1.4
OS Version: ChromeOS 94.0.4606.124

Comments

  • Jack.P_1P
    Jack.P_1P

    Hi @MarkL1:

    With a 1Password account, everything should be synced and kept up to date automatically. Is it possible your wife has a standalone vault synced with Dropbox or iCloud that you don't have access to on your Chromebook and edited an item in there? Let me know!

    Jack

  • MarkL1
    MarkL1
    Community Member

    Thanks @jack.platten ,
    I created a vault for my wife when I setup 1password. I'm looking at the entry in that vault right now on her macbook and it has a change she added on 11/22/21. Next to her macbook I have my chromebook looking at the same entry in the same vault and it has the contents prior to 11/22/21, but not the changes she made on 11/22/21. I've had occasion to look at her vault fairly often to get a password for something if she's not around, so I know this has always worked. I'm stumped.

  • Jack.P_1P
    Jack.P_1P

    Hey @MarkL1:

    It sounds like we might need to take a closer look at the setup of your wife's device. I'd like to ask you to have her create a diagnostics report from her Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • MarkL1
    MarkL1
    Community Member

    I sent the diagnostic report about 10 minutes ago but haven't received an automated reply with a support ID. When/if I get that I'll post it. If I don't get it by tomorrow I guess I can try sending the info again.

  • ag_ana
    ag_ana
    1Password Alumni

    @MarkL1:

    Sounds good, keep us posted :+1:

  • MarkL1
    MarkL1
    Community Member

    I received an email #SQI-41732-626 requesting that I run the diagnostic on my chromebook. I replied that my chromebook gave the message "Google Chrome OS can't open this page" when I tried to open the diagnostic.

  • MarkL1
    MarkL1
    Community Member

    I tried something, I created a secure note on my wife's mac in her private vault as a test, it does not show up when I view her vault from my chromebook. I also noticed that her 1password page on her mac shows that there are 231 items in her vault, on my chromebook when I open her vault it says there are 181 items. When I installed 1password I created her vault by importing the info from another password manager (lastpass). I haven't really had an occasion to look at her vault much, so perhaps the only thing I see from my chromebook are the items that were originally imported and nothing she's created is showing up when I look at the vault. I hope I'm not doing something stupid...

  • Nhat_Nguyen
    Nhat_Nguyen

    Hello @Markl1,

    Thank you for letting us know. We have got your email and since this could involve sharing screenshots, let us continue our conversation via email, and we can update the results hereafter.

    ref: SQI-41732-626

  • MarkL1
    MarkL1
    Community Member

    For posterity, the problem was the nut behind the wheel, I made a mistake when I initially setup 1password. Thanks for the help.

  • Jack.P_1P
    Jack.P_1P

    Hey @MarkL1:

    Glad to hear you got it working in the end. :smile: Have a great day!

    Jack

This discussion has been closed.