Touch ID Does Not Work

Fury

Greetings 1PW,

When I click on the fingerprint icon upon opening 1PW, a window flashes on/off quickly but I can't use my finger to log in on my Magic Keyboard (M1 iMac). I've unselected and reselected Touch ID in Pref>Security that I found in another post but no luck.

Also, my Apple Watch no longer opens it either. And I did the same pref toggle.

I'd appreciate some guidance. Thanks.

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1Password Version: 1Password 7 Version 7.9.1 (70901007) 1Password Sto
Extension Version: Not Provided
OS Version: 12.0.1

peawee

I had the same problem , I fixed it by deleting finger print and redoing the bio process . But Touch ID was greyed out Pref>Security in the password app . Once I redone the bio process( new finger print ) it started working .

Fury

This worked! Thank you so much. My bad for assuming 1PW was the issue. :)

peawee

Glad I could help , I've had to do this every time that it has happened , and it worked every time.

Fury

Kind of a pain. Hope it isn’t often.

peawee

4 times in 6 months by the way it is a MacBook Air( m1 2020), with monterey 12.0.1

ag_ana

@peawee, @Fury:

Should this happen again to either of you, I would like to ask you to generate a diagnostics report from your Mac and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

peawee

Thank you @ag_ana

I shall try to replicate the problem .

peawee

OK ag_ana this has happened again which is quite funny , as I was just surfing the net , looking up profiles and configuration setting for my YubiKey and I used terminal cmds . Tried to log in too apple.com to get a tool to write a file , and the Touch ID is greyed out I've sent a email I am right now doing a report . Ive not received a ticket number asa of yet of writing the message .

peawee

@ ag_ana I've still not received the ticket number so I hope you can find the report which I've sent .

peawee

[#GUH-63889-673]. just received the ticket number I shall await the response on the issue .

Jack.P_1P

Hi @peawee:

I've located your diagnostics report in our system, and we'll take a look and be in touch with you there. Thanks!

Jack

ref: GUH-63889-673

peawee

Thank you very much @jack.platten

ag_ana

On behalf of Jack, you are very welcome @peawee :)

Fury

I hope the solution is posted so we can all benefit 😀

peawee

@ag_ana thank you very much ,

@Fury lets hope so .

ag_ana

@peawee:

lets hope so .

Once you have heard back from my colleagues, you are free to post the instructions on the forum anytime :+1:

peawee

@ ag_ana.

I think they got it wrong , id touch is greyed out and unclickable , when this happens , I have to add a new fingerprint , to get to work again , and before everything was ok , it happens on both accounts on the Mac , its like some one or something is disabling this function , as everything else works using ID touch . It has happened 3 times this week with the Touch ID .

Hi Andrew!

My name is Dayton from 1Password Customer Support. It's great to meet you!

Thanks so much for writing in, and including this diagnostics report! I'm really sorry you're running into an issue with 1Password. Based on your diagnostics report, it appears that you may have run into an issue with Touch ID being available to unlock 1Password 7. We're working on tracking down the source of this issue.

In the meantime, some users have found that they can resolve this by removing their fingerprint and re-adding it - could you give that a shot and let me know if that resolves this issue for you?

Thanks Andrew!

peawee

We've been looking into this issue and it seems that something is happening in Monterey specifically, which is separating the keychain from the secure enclave (since the way that 1Password uses the secure enclave -> keychain relationship is a bit different, other apps don't seem to be affected).

Would you be willing to give these steps a shot? By moving the Keychain out of its standard directory, the operating system is forced to create a new keychain and link it to the Enclave, which should be a more-permanent fix for this issue:

Create a full backup of your Mac. Do not skip this step.
Open the Terminal app from the Utilities folder of your Mac.
Copy and paste this command in Terminal and press Return:
mv ~/Library/Keychains ~/Desktop
After running the command, restart your Mac.
If you're able to give that a go, let me know if you see good results. Thanks Andrew, I really appreciate your help!

Here is a perm workaround when I've do it I let you guys know .

peawee

the results are as follows this did not work out as expected I have to backup ,

Fury

I deleted the fingerprints and added them back in and while I haven’t done a ton of testing it resolved the issue. Will advise if it reappears.

ag_ana

Thank you for the confirmation @Fury :+1: