Trouble downloading single-user app on new iPad

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fly65
fly65
Community Member

I’ve been using 1P for a few years (single user). Now I have a new iPad and want to install the app, but when I download it from the App Store and try to login I’m required to fill in a line asking for my “sign-in name” — perhaps the app thinks I’m a member of a team, which I’m not. What is a sign-in name and where can I get one? I’ve also tried using the download link on the 1P website but it also just goes to the App Store.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

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  • fly65
    fly65
    Community Member
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    Just to be clear, the “sign-in name” line is in addition to my login name, my password and the master key

  • ag_ana
    ag_ana
    1Password Alumni
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    @fly65:

    What is a sign-in name and where can I get one?

    There is no such thing as a sign-in name in the 1Password app, but if you are referring to the sign-in address instead, please try using https://my.1password.com and let us know if it works :)

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