Can't Restore Backup 1P 7 on Mac OS Monterey 12.0.1
I moved my 1Password 7 app from my old Mac to a new MacBook Pro (Mac OS 12.0.1, 1Password 7.9.1). I moved the latest backup to the new Mac, but after choosing "Restore", none of my data has been restored. I have screenshots if helpful. Thanks for any advice!
1Password Version: 7.9.1
Extension Version: Not Provided
OS Version: macOS 12.0.1
Comments
-
Screenshots would be very helpful. Are you able to share them here on the forum, or do they include private information?
0 -
The final image is after the attempt to restore.
0 -
@marinahatton Thank you for the screenshots. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/125557/cant-restore-backup-1p-7-on-mac-os-monterey-12-0-1
- Your forum username:
marinahatton - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
0 -
@marinahatton @Dave_1P , FWIW, I had the same thing happen when I restored a backup from one Mac to another. After restoring, it showed zero items. I quit 1P completely, opened it again, with the master password and all items showed up. Worth trying to quit and open the app again.
0 -
Thanks @sammy_j I was about to recommend the same thing. I think you hit the nail on the head as they say.
cc/ @marinahatton
0
