Chrome classic browser extension not recognising desktop app

jackbark
jackbark
Community Member
in Browsers (Edge, Chrome, Firefox, etc.)

I need to access a local vault using the Chrome extension and understand I require the 'Classic Browser Extension' to be able to do this. I have installed in the classic browser extension however it doesn't let me click on the button (it's greyed out).

I have the desktop app installed.

1Password Version: 1Password 7 Version 7.9.2 (70902004) Mac App Store
Extension Version: 4.7.5.90
OS Version: macOS 11.6.1 (20G224)

Comments

  • jackbark
    jackbark
    Community Member

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @jackbark!

    Can you please try quitting 1Password completely (right-click on 1Password mini in the menu bar at the top right of your screen > Quit 1Password Completely), and then relaunch 1Password?

    You might also have to quit and relaunch your browser once, if the extension is greyed out. Typically this happens when the browser is in the middle of an update, so restarting both things is usually enough to fix this :+1:

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