v8 Closes On Its Own?

1P is among a handful of apps that should always be open on my Mac. v8 appears to close itself at some interval. It doesn't appear to be crashing, just, when I go to use it, it isn't open anymore and I have to wait while it starts.

I prefer that apps stay open until I close them, or follow the rules about when that happens...


1Password Version: 8.5.0 (80500043 nightly)
Extension Version: Not Provided
OS Version: macOS 10.15.7

Comments

  • I've noticed 1PW 8 closes itself after being prompted in the browser extension to Open 1Password to enter your password. After entering the password in the app, it closes itself again.

    Frequently I've come to use the app, and expected it to be open as I've only recently unlocked it, only to find it's not open.

    Maybe that's the behaviour you're seeing?

  • PeterG_1PPeterG_1P

    Team Member

    Hi @rpallred, thanks for raising the issue. I'm curious to know more. In these cases, do you notice the app minimizing (as in the window closes but can be brought back in the unlocked state) or fully locking?

  • @snozdop -- I have also noted this behavior, which is one of the things that cues me that the main app isn't open anymore.

    @PeterG_1P -- Not as part of this process. When I launch 1P, I typically leave the main window open, but in the background, on my secondary monitor--or I open the app, and minimize it to the dock (depending on what other apps I'm using). I never want the main app closed (v7 is still in my startup apps and starts every time I reboot). But then I'll go to use 1P, either try to switch to the app (activate Mission Control) and the window isn't where I expect it, check the dock--yup, not open (right now, not running. ARGH!). Or, the browser extension is locked, (I click to unlock and notice that the app is opening, unlocks, minimizes, and quits.

  • I have also experienced this. Upon first logging in, 1password is something I always launch, make full screen, and leave running. I haven't narrowed down when it closes, but for me it doesn't lock, just closes.

  • Hi @frenn:

    Thanks for reporting this as well. The next time it occurs, can you please note the date and time, and include the date and time with a diagnostics report?

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Please post that number here.

    MFB-74428-584

  • ag_anaag_ana 1Password Alumni

    @rpallred:

    Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: MFB-74428-584

  • Perhaps related--I've noticed that first thing in the morning, 1Password main app has stayed open overnight night (but locked), but the first time I click in a browser field to unlock 1P, the main app unlock window pops up for me to unlock with Apple Watch, which I do, then 1Password unlocks (I can see the change in the browser), and then the window minimizes to the dock and 1Password closes.

  • Dayton_agDayton_ag

    Team Member

    Hey @rpallred, could you tell me what release channel you're on? It could be either Production/Stable, Beta, or Nightly - you can find that in the Preferences -> Advanced window

    I am wondering if this is perhaps happening when a new update is available after re-booting your device. If you happen to be on the Nightly channel, this could mean that 1Password is pulling the update each night, and applying it in the morning when you boot up (which would require the app to close).

  • Nightly.

    That said, it will happen again each time 1P locks throughout the days and I need to unlock it from the browser. Even after a restart.

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