Internal updater: Relaunch never happens

Thomas_U
Thomas_U
Community Member
edited December 2021 in Mac

When updating 1P via internal updater, the button is named "Update and Relaunch".

The update is executed but a relaunch never happens.

I am observing this since many versions.


last observed with update to 7.9.2
macOS 12.1 (21C52) · MacMini M1 2020

Comments

  • Thomas_U
    Thomas_U
    Community Member
    edited December 2021

    last observed with update to 7.9.2
    macOS 12.1 (21C52) · MacMini M1 2020

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @Thomas_U!

    The updater downloads and relaunches automatically for me. Under 1Password for Mac > Preferences > Updates tab, do you have Automatically install updates enabled in addition to Automatically check for updates?

  • Thomas_U
    Thomas_U
    Community Member
    edited December 2021

    No, why?

    I want to trigger updates manually when I get the notofication that an update is available.
    When I do, the button says "Update and Relaunch", but 1P never relaunches.

  • ag_ana
    ag_ana
    1Password Alumni

    @Thomas_U:

    No, why?

    Just a suggestion :+1:

    When I do, the button says "Update and Relaunch", but 1P never relaunches.

    The next time this happens, I would like to ask you to generate a diagnostics report from your Mac and email it to us to support+forum@agilebits.com right after you clicked on the update button, so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

This discussion has been closed.