Incredibly slow load time on the Windows app
Hello. I'm using the Windows 10 desktop app (latest version) with a very small vault (under 20 items, no embedded files, etc.). Unfortunately it takes 60+ seconds to load which makes it essentially useless. This is a one year old laptop with an eight core CPU. I have to use the browser-based plugin, which is also slow, but not nearly as bad. Is there a way to diagnose what's really going on, or should I just uninstall and re-install it?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Comments
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Hi @jasondunn:
This definitely isn't the experience we'd want you to have. Just to confirm, is this 1Password 7 for Windows, or 1Password 8 for Windows?
In either case, I'd be happy to dig into what could be happening. I'd like to ask you to create a diagnostics report from your Windows PC:
Sending Diagnostics Reports (Windows)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/125789/incredibly-slow-load-time-on-the-windows-app#latest
- Your forum username:
jasondunn
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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I just uninstalled v7 and installed v8, which fixed it. 🙃
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Hi @jasondunn, thanks for the update - and great news that that fixed the issue! Welcome to 1Password 8 🥳
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