Linux desktop app not syncing

davidmartos96

Hello, I've recently noticed that the desktop app is not syncing the changes/new passwords.

If I run the app from the terminal I can see the following error:

ERROR 2021-12-29T14:15:16.737 tokio-runtime-worker(ThreadId(11)) [1P:op-app/src/app/backend/sync.rs:81] Failed to sync account BF7OZ6IJGVDWNEGTDKXRLST2HM. Error: SyncFailed(HttpError(IoError(IoError(error sending request))))
ERROR 2021-12-29T14:15:16.737 tokio-runtime-worker(ThreadId(11)) [1P:op-app/src/app/backend/sync.rs:95] Failed to sync account BF7OZ6IJGVDWNEGTDKXRLST2HM. Retry on reconnect.

Any help is appreciated. This was working fine before.

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1Password Version: 80500057, on BETA channel
Extension Version: Not Provided
OS Version: Opensuse Tumbleweed

Savanni

hi, @davidmartos96 .

I see that you posted here last month, potentially during the time that we were all on vacation. Are you still seeing this problem?

davidmartos96

@Savanni Yes, I'm still having the issue.

Savanni

Have you changed your account password or email address recently?

davidmartos96

@Savanni No, I did not. I noticed this behavior just the other day on the desktop app.

Savanni

Okay. Please write in to our support line and include a diagnostic report. They may already have an answer for you, but if not I can look at this and even bring in another engineer more familiar with the syncing code.

davidmartos96

@Savanni Ok, thank you. I'll email support.

PeterG_1P

Hello @davidmartos96 , just wanted to confirm on our part that we have received your message and will be continue to follow up with you by email. Thank you for contacting us!

davidmartos96

If any one else encounters with this issue, I was able to solve it installing the version from the stable branch 8.4.x

Ben

Thanks for sharing that update here @davidmartos96.

Ben