Linux desktop app not syncing

davidmartos96

Hello, I've recently noticed that the desktop app is not syncing the changes/new passwords.

If I run the app from the terminal I can see the following error:

ERROR 2021-12-29T14:15:16.737 tokio-runtime-worker(ThreadId(11)) [1P:op-app/src/app/backend/sync.rs:81] Failed to sync account BF7OZ6IJGVDWNEGTDKXRLST2HM. Error: SyncFailed(HttpError(IoError(IoError(error sending request))))
ERROR 2021-12-29T14:15:16.737 tokio-runtime-worker(ThreadId(11)) [1P:op-app/src/app/backend/sync.rs:95] Failed to sync account BF7OZ6IJGVDWNEGTDKXRLST2HM. Retry on reconnect.

Any help is appreciated. This was working fine before.

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1Password Version: 80500057, on BETA channel
Extension Version: Not Provided
OS Version: Opensuse Tumbleweed

Savanni

hi, @davidmartos96 .

I see that you posted here last month, potentially during the time that we were all on vacation. Are you still seeing this problem?

davidmartos96

@Savanni Yes, I'm still having the issue.

Savanni

Have you changed your account password or email address recently?

davidmartos96

@Savanni No, I did not. I noticed this behavior just the other day on the desktop app.

Savanni

Okay. Please write in to our support line and include a diagnostic report. They may already have an answer for you, but if not I can look at this and even bring in another engineer more familiar with the syncing code.

davidmartos96

@Savanni Ok, thank you. I'll email support.

PeterG_1P

Hello @davidmartos96 , just wanted to confirm on our part that we have received your message and will be continue to follow up with you by email. Thank you for contacting us!

davidmartos96

If any one else encounters with this issue, I was able to solve it installing the version from the stable branch 8.4.x

Ben

Thanks for sharing that update here @davidmartos96. :)

Ben

nprokopic

I had same syncing issue on Linux. Installing v8.6.0, build 80600068, from beta channel fixed it for me.

I assume this from the changelog fixed it:

1Password now has a fallback method to verify certificates when a root certificate authority can’t be found.

PeterG_1P

Thank you for the heads-up on this @nprokopic - we appreciate it!

maxvram

I've been using the latest (currently 1Password v8.9.8) on Fedora 36/37, there are times when the app just wouldn't sync.

After @nprokopic 's reply about CA, I checked Seahorse and realised it was caused by an ongoing issue I've been having with my PAM config preventing the keychain from unlocking when I use my Yubikeys to login on my desktop. For some reason I don't have this issue on other systems, I just get a prompt to enter my password when something needs keychain and it's locked. But I must have messed up the config on my desktop. At least I know what the issue is with 1Password now. Thanks @nprokopic

AliH1P

Glad to hear you were able to figure out what the issue is @maxvram!