Linux desktop app not syncing

Hello, I've recently noticed that the desktop app is not syncing the changes/new passwords.

If I run the app from the terminal I can see the following error:

ERROR 2021-12-29T14:15:16.737 tokio-runtime-worker(ThreadId(11)) [1P:op-app/src/app/backend/sync.rs:81] Failed to sync account BF7OZ6IJGVDWNEGTDKXRLST2HM. Error: SyncFailed(HttpError(IoError(IoError(error sending request))))
ERROR 2021-12-29T14:15:16.737 tokio-runtime-worker(ThreadId(11)) [1P:op-app/src/app/backend/sync.rs:95] Failed to sync account BF7OZ6IJGVDWNEGTDKXRLST2HM. Retry on reconnect.

Any help is appreciated. This was working fine before.


1Password Version: 80500057, on BETA channel
Extension Version: Not Provided
OS Version: Opensuse Tumbleweed

Comments

  • SavanniSavanni

    Team Member

    hi, @davidmartos96 .

    I see that you posted here last month, potentially during the time that we were all on vacation. Are you still seeing this problem?

  • @Savanni Yes, I'm still having the issue.

  • SavanniSavanni

    Team Member

    Have you changed your account password or email address recently?

  • @Savanni No, I did not. I noticed this behavior just the other day on the desktop app.

  • SavanniSavanni

    Team Member

    Okay. Please write in to our support line and include a diagnostic report. They may already have an answer for you, but if not I can look at this and even bring in another engineer more familiar with the syncing code.

  • edited January 11

    @Savanni Ok, thank you. I'll email support.

  • PeterG_1PPeterG_1P

    Team Member

    Hello @davidmartos96 , just wanted to confirm on our part that we have received your message and will be continue to follow up with you by email. Thank you for contacting us!

  • If any one else encounters with this issue, I was able to solve it installing the version from the stable branch 8.4.x

  • BenBen AWS Team

    Team Member

    Thanks for sharing that update here @davidmartos96. :)

    Ben

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