Unlocking Process of 1Password Causes Safari To Be Opened With A New Window, If Previously Closed

nimvio
nimvio
Community Member
in Desktop betas (Mac, Windows, and Linux)

I was noticing that my Safari app was opening seemingly by itself, and now I believe I've tracked it down: I think when 1Password app is unlocking, and connecting with browsers, it causes Safari to be opened, if not already; thus, it randomly pops up a new window. I'm not sure if this is a restriction with the developer support by Apple, but I figured I'd try to help point out the little things. Thanks

1Password Version: 1Password 8.5 (80500057)
Extension Version: Safari 2.1.2
OS Version: macOS 12.1.x

Comments

  • Dayton_ag
    Dayton_ag

    Hey there @nimvio, I'm really sorry you're running into issues! That's definitely strange behavior. Myself and a couple colleagues had a run at reproducing this but came up empty - we tried setting Safari as our main browser, ensuring we had the 1Password in Safari extension installed and enabled, and rebooted our devices to try and get 1Password to open Safari on boot, or when we launched 1Password and signed in, but so far we haven't been able to reproduce the same issue as you.

    Could you grab a diagnostics report from 1Password and share the contents with me? That should help me take a look behind the scenes and see if we can sort out if 1Password is playing a role. Here's how to grab a diagnostics report from 1Password 8:
    1. Open up the 1Password app, click your account name in the top-left corner of the app, and click Settings from the dropdown menu.
    2. Switch to the Advanced page, and click Send Diagnostics.
    3. Click Reveal to show the diagnostics report in the filesystem. Copy that file, and attach it to your next reply.

    Once you've got that diagnostics report handy, could you send it in an email to support+mac@1password.com, along with a link to this forum post and my username?

    After you email in, you should receive a Conversation ID that looks like this: [#ABC-12345-678]. Please paste that here, and I'll use it to track your email down from my end.

    Thanks, I'm looking forward to getting this sorted for you! :smile:

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