Help setting up existing account on PC

Community Member

I am trying to setup an already existing account on a PC. The one I now use,is on my Iphone.When I try to sign in on my PC, it says email or act keyword are wrong. they arn't. what can I do? I go to 1password to sign in,and I'm not able. Help please?

1Password Version: 7.9.3
Extension Version: Not Provided
OS Version: windows 10


  • [Deleted User]
    [Deleted User]
    Community Member

    @peterld53 Have you previously used the 1Password desktop application on that same PC, but with a different account? If so, have you tried unlocking the desktop application with the master password for that old account?

  • Hi @peterld53 👋,

    Are you able to sign into your account on (in a web browser)? Is your data correct and complete on


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