1 Password account sign in not recognised
I received an email stating that my 1Password account had just been used to sign in from 1Password for Safari. I am the only person to have access to my computer, password and secret key and I had not signed in to my account. I have changed my account password but is there any explanation how this could have occurred and do I need to change my secret key as well.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:Unknown Password account sign in not recognised
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I forgot to say I also have an iPad and had signed into my account but this was several hours earlier that day.
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Hey @Zxecce:
We're currently investigating an issue where you may receive multiple sign-in emails from 1Password regarding 1Password for Safari. Just to confirm, if you check your 1Password account profile: https://start.1password.com/profile, do you only see a Safari login once (for however many iOS/iPadOS devices you've added your 1Password account to)? Let me know and I'll be able to dig into it further with you!
Jack
ref: dev/core/core#10342
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Hi there, a similar thing has happened to me today, and I came here looking for an answer to whether what had happened is safe.
I was in my browser, and I pulled up 1Password for Chrome, which then pulled up 1Password for Windows (because of the integration). I logged in, and then I logged into the website I was at.
After that, I have received an email that somebody has logged into my 1Password account. The IP address was mine, and when I went into the settings, it registered as my computer. However, I was logged in, the 1Pass Windows application was authorized, I just entered my password.
Is this safe? Any idea why this would happen? Thanks!
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I have received an email that somebody has logged into my 1Password account.
A bit disconcerting for sure :(
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Hi Jack thanks for getting back. I changed my secret code as a precaution (probably unnecessarily) and unfortunately since then I've been having further issues. I can get into my.1password no problem but when opening the 1password mini a box opens saying there is an authentication error and to fill in the details and scan the setup code which I have done but to no avail. I just click on not now and continue onto the site I want which will open.
On my iPad I can also get into the my.1password site but when I try to get in any other site my password is not recognised.
Further to your question about logins, when I changed my secret key a box came up asking if I wanted to delete older authorised devices because I hadn't used them for ( I think) 60 days, which I did, but I still have a list of 5 authorised devices - 3 for Safari, 1 for my iMac and 1 for my iPad. I can send you a screen shot if necessary.
If my clicking on that box caused the further problems my apologies and being of more advanced years please treat me gently.
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Hi @Zxecce:
Definitely not your fault here! :smile:
Since it sounds like we might need to take a closer look at what could be going on with your account to help you get signed in to 1Password on your devices, emailing
support+forum@1password.comwith a link to this thread would be your best bet. After emailing in, you'll receive a support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to connect your email conversation, with your thread here on the Support Community. Thanks!Jack
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Your human friends from 1Password support have contacted me and the reference is -:
[#DDN-52253-737]0 -
Thanks Jack, do I get the help from you or Password security support?
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