Duplicates on my iMac and my iPhone

ronholledge
ronholledge
Community Member
edited January 2022 in iOS

I use iMac and iPhone in sync. When i look into my primary vault, (and my iPhone), I have several imputs for the same contacts, all with different passwords. Why is this? If both iphone and mac have different login details how would I know which is imac and which is iphone on my Mac? I would expect both phone and Mac to have the same information to book in? If they are different how would I know which is which?

1Password Version: 7.9.2
Extension Version: 7.9.2
OS Version: Monterey 12.1

Comments

  • Alvin.L_1P
    Alvin.L_1P
    edited January 2022

    hi @ronholledge 👋

    I understand that you have duplicates on your iPhone and iMac. We'll need to take a closer look at your current set up. Could you send us a diagnostics report from both devices?

    Sending Diagnostics Reports
    Attach the diagnostics to an email message addressed to support+forum@1password.com (change the 'To:' address to this one from the default). With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

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