How do I TALK to someone to get help?

goray
goray
Community Member
edited January 2022 in Lounge

IOS restore resulted in my passwords restoring to an older version and new passwords were lost. Can't login in to the web accounrt because I lost my Secret Key. Folllowed instructions to find Secret Key on my IOS app and there is no Secret Key in the app.

Bizarre that the instructions for a lost Secret Key says to sign in to the web account (requires use of Secret Key) to regenerate your Secret Key,

Understand this might be a small company, but what use is batting email back and forth if you can't resolve an issue with passwords which is critical to users? Pathetic approach to customer service. How do I TALK to someone to get help?

ref: GBI-54433-453

1Password Version: 7.9.3
Extension Version: Not Provided
OS Version: IOS 15.2.1

Comments

  • goray
    goray
    Community Member

    Need to talk to someone

  • Ben
    Ben

    Hi @goray,

    Although we don’t provide phone support, we're more than happy to help you resolve the issue through email. I see you're already in touch with us in an email thread. We'll be back to you that way as soon as possible.

    Thank you.

    Ben

This discussion has been closed.