Forum Discussion

Former Member's avatar
Former Member
4 years ago

Not syncing between Mac/Online and iOS devices.

Online: 533 items. Mac: 533 items. iPad 265. iPhone 265. All devices signed into iCloud account and exchange mail, texts, photos, etc. without issue. Tried to sync on my iPhone and iPad. No change. Tried to sync Additional Vault and only Dropbox showed up on my iPad. On both iOS devices, on iCloud I see Primary as the only option. And while it says it syncs, nothing changes.

1Password Version: 7.9.2
Extension Version: Not Provided
OS Version: macOS 12.2
Referrer: forum-search:https://1password.community/search?Search=Syncing%20%207.9.2%20between%20Mac%20and%20iPhone

ios

3 Replies

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hey @ckummerow:

    Thanks for your support ID! We'll take a look and see what could be going on in a bit more detail. To avoid duplicating our efforts, I'm going to go ahead and close this thread. Keep an eye out for our replies!

    Jack

    ref: QZJ-28967-737

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @ckummerow:

    I'm sorry you're running into trouble syncing your 1Password items across your devices. To figure out what could be causing the issue here, I'd like to ask you to create some diagnostics reports, one from each of your devices:

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!