Forum Discussion

BeardedPrince's avatar
BeardedPrince
New Contributor
4 years ago

Option to unlock with Apple Watch randomly disappears

Noticed that randomly the option under Security → Unlock → Apple Watch will disappear, normally until a full reboot is done. Apple Watch unlock is enabled under System Pref → Security & Privacy.

I'm currently on 80500125 Nightly.

1Password Version: 8.5.0
Extension Version: Not Provided
OS Version: 12.3 Beta (21E5196i)

betas

5 Replies

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi cortig:

    Thanks for asking about this. The text shown in the dialog is fixed and controlled by macOS, and isn't something we can configure. I wish I had a more satisfying answer for you, but at this time it simply isn't something we can change.

    Jack

  • cortig's avatar
    cortig
    Super Contributor
    4 years ago

    Hi 1P_PeterG,

    I use 1Password on two Mac that support unlocking with my AppleWatch. I see this issue far more frequently on my iMac (no TouchID) than on my MacBook Pro (which offers TouchID).
    As a side note, I find the UI a bit unclear too. On my MacBook Pro (with TouchID), I see the TouchID logo when I need to unlock, but no mention whatsoever to AppleWatch. I know I can use it because the Watch itself vibrates and presents a prompt asking me whether I want to unlock. Could 1Password tell me I can use my watch to unlock as well?

    Let em know if you need any additional information.

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi folks, thanks for letting us know about this. It does look like we've seen some issues around this, and I'd like to see if we can reproduce the issue more specifically - potentially whether it's related to Touch ID / biometrics settings on the device. Any additional that comes to mind that you'd like to share will be welcome!