1Password was unable to complete installation

ticky

Hi,

1Password tried to auto-update to the version released today but I was presented with this error message. I uninstalled the app and downloaded the latest installer but the error remains.

Your site doesn't allow me to attach a log so here is the output:

[2022-02-09 13:37:58.384125 -05:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:576: Setup logs path set to : C:\Users\<username>\AppData\Local\1Password\logs\setup
[2022-02-09 13:37:58.386413 -05:00] INFO [op_log::private] foundation\op-log\src\private.rs:70: system locale detected as 'en-CA'
[2022-02-09 13:37:58.386495 -05:00] INFO [op_log::private] foundation\op-log\src\private.rs:70: selected translations for EN_US based on detected locale en-CA
[2022-02-09 13:37:59.217835 -05:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:490: Starting fresh install to 80600006
[2022-02-09 13:37:59.392137 -05:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:267: Copying files to C:\Users\<username>\AppData\Local\1Password\update
[2022-02-09 13:37:59.392749 -05:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:70: copying files to: C:\Users\<username>\AppData\Local\1Password\update\8
[2022-02-09 13:38:01.352494 -05:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:271: Renaming C:\Users\<username>\AppData\Local\1Password\app to C:\Users\<username>\AppData\Local\1Password\previous
[2022-02-09 13:38:01.352549 -05:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:128: renaming C:\Users\<username>\AppData\Local\1Password\app to C:\Users\<username>\AppData\Local\1Password\previous
[2022-02-09 13:38:01.521259 -05:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:170: renaming C:\Users\<username>\AppData\Local\1Password\app to C:\Users\<username>\AppData\Local\1Password\previous
[2022-02-09 13:38:01.521470 -05:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:279: Renaming C:\Users\<username>\AppData\Local\1Password\update to C:\Users\<username>\AppData\Local\1Password\app
[2022-02-09 13:38:01.521497 -05:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:170: renaming C:\Users\<username>\AppData\Local\1Password\update to C:\Users\<username>\AppData\Local\1Password\app
[2022-02-09 13:38:01.522293 -05:00] ERROR [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:54: failed to rollback rename of C:\Users\<username>\AppData\Local\1Password\app to C:\Users\<username>\AppData\Local\1Password\previous. Error: The system cannot find the file specified. (os error 2)
[2022-02-09 13:38:01.695034 -05:00] ERROR [op_windows_starter::installer] op-windows-starter\src\installer.rs:156: failed to move app files. Error: Io(PermissionDenied)
[2022-02-09 13:38:04.294355 -05:00] ERROR [op_log::private] foundation\op-log\src\private.rs:70: Failed to add uninstaller registry entries = Error: The system cannot find the path specified.
[2022-02-09 13:38:04.294401 -05:00] ERROR [op_windows_starter::installer] op-windows-starter\src\installer.rs:171: Failed to complete app setup. Error: Win32(The system cannot find the path specified.)
[2022-02-09 13:38:04.294436 -05:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:348: starting C:\Users\<username>\AppData\Local\1Password\app\8\1Password.exe 
[2022-02-09 13:38:04.294552 -05:00] ERROR [op_windows_starter::installer] op-windows-starter\src\installer.rs:181: Failed to start previous app. Error: The system cannot find the file specified. (os error 2)

Let me know if you need any additional info.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 10

PeterG_1P

Hi @ticky , I'll be happy to personally help you with this. Can you send a short email to support+windows@1Password.com with a link to this post? You've already provided some great info for us to get started, and over there we can discuss specifics of your system and setup, and help set things back to rights for you. I'll look forward to resolving this for you so that everything's working properly!

ticky

Thanks. Email sent.

PeterG_1P

Hi @ticky ! Thank you for this. We have received your message; I'll follow up with you over there. 🙂