2FA (TOTP) works on adguard.com, but not forum.adguard.com
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I have started working on cleaning up my KeePass2 import into 1Password.
Setting up 2FA for https://adguard.com/ works perfectly, and I added the 32-character Secret into 1P.
Setting up 2FA for https://forum.adguard.com/ is working very different. That website says, "Two-step verification: Enabled (Verification code via app, Backup codes)"
The Secret is only 16 characters, and it also generated ten 9-character backup codes.
When I login to https://forum.adguard.com/, 1P fills the username and password but does not show/stop/display/ask anything about 2FA. I can see the one-time entry changing every 30 seconds.
Same problem on 2 Win 10 PCs, 1P7 the other 1P8.
Mike
1Password Version: 7.9.828 & 8.5.0
Extension Version: 2.2.3 & 2.2.3 (same?)
OS Version: Windows 10 up to date
Comments
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Hi again @F150, it seems like we've been able to replicate this on our end. We'd love to investigate further for you. Could you send us some info to facilitate that? We'd really appreciate it and it might help us fix the problem for others who encounter the same issue in the future.
If you're open to it, here's how you can get the relevant data to us:
- From the page exhibiting the behaviour, right click the 1Password icon in your browser toolbar.
- Click Help and choose Collect Page Structure.
- 1Password will save a
.jsonfile to your "Downloads" folder. - Attach the downloaded .json file and email it to us at support+x@1password.com with a link to the current discussion.
And from there we'll get back to you and let you know what turns up!
As always, we're here to help with anything that comes up - whether it be a routine question about the app, an issue that we can fix for you directly, or something more medium- to long-term that we can send to our developers to take a look at. Thanks again, and we'll hope to hear from you. 😃
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"From the page exhibiting the behaviour..." Um, right after I login and nothing happens?
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The .json file was emailed back to 1P ~8:10 AM 2/17/22
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Hello @F150,
Thank you for sending us the JSON file. Let us continue our conversation there and update the results here.
ref: AAA-45833-141
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I'm sorry, what? "Let us continue our conversation there and update the results here."
Just to make sure I was setting up 2FA correctly, I re-setup these two sites and they work perfectly...
https://adguard.com/en & https://www.bestbuy.comI re-setup https://forum.adguard.com again and no error messages, and still does not work.
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Nhat_Nguyen, are you working on this?
Also, I don't understand what this says, "Let us continue our conversation there and update the results here."
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Hi @F150! I see that Nhat responded to you by email - did you receive that message?
Regarding the quote above, my suggestion would be that the conversation continue by email (for now). That way we can make sure there's no uncertainty about where communication should happen, and once we've determined the specific cause of the problem (and hopefully a solution to it) our teammates can return to this thread and post an update so that anyone who encounters a similar issue in the future can benefit. 👍 I hope this is helpful!
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I totally missed reading his email. I will follow up with him via that email he sent me. I hate it when I fookup. ☹
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I am working with Nhat_Nguyen and he is a very big help. All is good. I not in a hurry.
The last reply I sent to him was just to let him know what world problem is affecting AdGuard.
I have read many posts here and you "guys" are THE BEST. You are all very polite, understanding and knowledgeable. ***** (5-starts)
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