Password works on iPhone and iPad but not laptop

thesm

The obvious problem is typing password incorrectly, but I’m quite sure that I am.

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1Password Version: 7.9.5
Extension Version: 2.2.3
OS Version: macOS 11.6.2
Referrer: forum-search:My password doesn’t work to open 1Password on my computer.

Jack.P_1P

Hi @thesm:

I'm sorry you're running into trouble unlocking 1Password on your laptop. Do you perhaps have a local Primary vault on that device?

1Password unlocks 7 following this order of rules:

• If a Primary vault exists, then it unlocks using the Master Password for that vault, regardless of what, if any, memberships are signed in
• If a single 1Password membership is signed in, then it unlocks using the Master Password for that membership account
• If multiple memberships are signed in, then it unlocks using the Master Password of the first added membership

If you have added a Primary vault to your laptop, but not your iPhone or iPad, this would possibly explain why you're running into trouble. Let me know, and I can investigate further with you!

Jack

thesm

Thanks- I’ll check on Primary Vaults, but I haven’t set up any.

Dave_1P

@thesm

Let us know if you find any Primary vaults and we can take it from there. I look forward to hearing from you. 😊