Unable to update 1Password 8 on Windows 10 without administrative rights

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N_Z_L
N_Z_L
Community Member
edited February 2022 in Windows

Hi. Here are the relevant logs from the installer (and the only ERROR):

[2022-02-21 10:14:44.545039 +01:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:483: Updating from 80500121 to 80500121
...
[2022-02-21 10:14:46.314969 +01:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:170: renaming C:\Users\<user>\AppData\Local\1Password\update to C:\Users\<user>\AppData\Local\1Password\app
[2022-02-21 10:14:46.809517 +01:00] ERROR [op_windows_starter::installer] op-windows-starter\src\installer.rs:156: failed to move app files. Error: Io(PermissionDenied)

Note: noticed that the update source version 80500121 was the same as the target version 80500121. In the oldest log, this same day, the versions were:

[2022-02-21 10:04:00.134696 +01:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:483: Updating from 80401002 to 80500121

It seems that this first update from 80401002 to 80500121 having failed, 1Password then tries to update from 80500121 to 80500121...

Windows version:

Platform ServicePack Version      VersionString
-------- ----------- -------      -------------
 Win32NT             10.0.19044.0 Microsoft Windows NT 10.0.19044.0

1Password UI displays (in french):

---------------------------
1Password
---------------------------
1Password n'a pas pu terminer l'installation et annulera toutes les modifications.
---------------------------
OK   
---------------------------

The executable file 1Password.exe under %APPDATA%/Local/1Password/app/8 has file version 8.4.1.25733 and product version 8.4.1.91269.

This issue might be related to this other one: https://1password.community/discussion/comment/628744

1Password Version: 8.5.0
Extension Version: Not Provided
OS Version: Windows 10 build 19044

Comments

  • PeterG_1P
    PeterG_1P
    edited February 2022
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    Hello @N_Z_L, I'm sorry to learn that you've encountered this issue - and you've given us plenty of good specifics to go on here!

    In order to resolve this issue for you, we'll need to discuss specifics of your system - so for the sake of security and privacy, I'll ask that you send us a quick email at support+windows@1Password.com. Please include a link to this discussion so our team doesn't miss the helpful detail you've gathered so far- and we'll be happy to get this resolved for you quickly!

    ref: ZEG-88879-886

This discussion has been closed.