Cannot login on fresh openSUSE install

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nickfromdc
nickfromdc
Community Member
in Linux

I'm attempting to login to 1P 8.5.0 on a fresh install of openSUSE Tumbleweed. After entering my secret key and password, I get the error "We weren't able to sign in to your account. Maybe there's a typo?"

I can login from the browser without issue. Looking at the logs, I'm seeing a certificate errors:

ERROR 2022-02-23T18:55:21.585 tokio-runtime-worker(ThreadId(2)) [1P:foundation/op-tls/src/verification/others.rs:83] No CA certificates were valid
ERROR 2022-02-23T18:55:21.585 tokio-runtime-worker(ThreadId(2)) [1P:/builds/dev/core/core/op-app/src/app/backend/watchtower.rs:168] RequestError(IoError(IoError(connect error)))

ERROR 2022-02-23T18:55:21.622 tokio-runtime-worker(ThreadId(3)) [1P:foundation/op-tls/src/verification/others.rs:83] No CA certificates were valid

ERROR 2022-02-23T18:55:21.622 tokio-runtime-worker(ThreadId(3)) [1P:/builds/dev/core/core/op-app/src/app/backend/watchtower.rs:169] RequestError(IoError(IoError(connect error)))
ERROR 2022-02-23T18:58:30.357 tokio-runtime-worker(ThreadId(3)) [1P:foundation/op-tls/src/verification/others.rs:83] No CA certificates were valid
ERROR 2022-02-23T18:58:30.357 tokio-runtime-worker(ThreadId(3)) [1P:op-app/src/app/backend/signin.rs:318] error signing in from data layer: UnableToCreateClient(HttpError(/rustc/c8dfcfe046a7680554bf4eb612bad840e7631c4b/library/core/src/result.rs:1897, IoError(IoError(connect error))))
ERROR 2022-02-23T18:58:30.357 tokio-runtime-worker(ThreadId(3)) [1P:/builds/dev/core/core/op-signin/src/lib.rs:435] error signing in from data layer: other error
ERROR 2022-02-23T18:58:30.357 tokio-runtime-worker(ThreadId(3)) [1P:/builds/dev/core/core/op-ui/src/signin/handlers.rs:588] Error signing in: other error
ERROR 2022-02-23T18:59:34.332 tokio-runtime-worker(ThreadId(4)) [1P:foundation/op-tls/src/verification/others.rs:83] No CA certificates were valid
ERROR 2022-02-23T18:59:34.332 tokio-runtime-worker(ThreadId(4)) [1P:op-app/src/app/backend/signin.rs:318] error signing in from data layer: UnableToCreateClient(HttpError(/rustc/c8dfcfe046a7680554bf4eb612bad840e7631c4b/library/core/src/result.rs:1897, IoError(IoError(connect error))))
ERROR 2022-02-23T18:59:34.332 tokio-runtime-worker(ThreadId(4)) [1P:/builds/dev/core/core/op-signin/src/lib.rs:435] error signing in from data layer: other error
ERROR 2022-02-23T18:59:34.332 tokio-runtime-worker(ThreadId(4)) [1P:/builds/dev/core/core/op-ui/src/signin/handlers.rs:588] Error signing in: other error

Not sure what the issue is from here.

1Password Version: 8.5.0
Extension Version: Not Provided
OS Version: openSUSE Tumbleweed (20220221)

Comments

  • PeterG_1P
    PeterG_1P
    Options

    Hi @nickfromdc, I'm sorry to learn of this. We're hearing from other OpenSUSE users that they're running into this too. We're working on getting a fix in place - if you can send us a short email at support+linux@1Password.com, we'll be happy to provide you with a test build, if you'd like to try. Thanks again for alerting us to the issue!

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