Unable to read "one-time password URL incorrect" message

rbstrachan
rbstrachan
Community Member
in 1Password in the Browser

Hello,

I recently noticed a message underneath the 'password' field for my 1Password login in the Chrome extension. It says, "The one-time password URL is incorrect: check ...". Hovering over it does not reveal the rest of the message and clicking on it does nothing. See a screenshot here.

This message does not appear in the Windows or online versions and it only seems to appear in the entry for 1Password.

My question is what is the rest of the message? Also, what does it mean and what should I do, if anything?

Thanks,
Ross

Comments

  • Joy_1P
    Joy_1P
    1Password Alumni

    Hi @rbstrachan, that error message is really strange. Just to check, is that a login item for the account that you're currently signed into, or is it a login item for a separate account? Additionally, do you have 2FA set up for your 1Password account at all?

  • rbstrachan
    rbstrachan
    Community Member

    Hi, @Joy_1P.

    I only have one 1Password account, and I'm logged in with it currently.

    Yes, I have 2FA set up for my account.

    Would it help if I sent a diagnostics report?

    Thanks,
    Ross

  • Nhat_Nguyen
    Nhat_Nguyen
    edited March 2022

    Hello @rbstrachan,

    I am sorry for the trouble. In this case, please send me an email address to our support page here: support+forum@1password.com at your earliest convenience. We can reset your 2FA and try to add it back to 1Password to set things back on track for you.

  • rbstrachan
    rbstrachan
    Community Member

    Hello,

    I sent an email - the reference is [#UAH-12239-578] if that helps any.

    Thanks for your help :)
    Ross

  • ag_tommy
    ag_tommy

    Thanks Ross

    ref: UAH-12239-578

This discussion has been closed.