Business support doesn't result in case creation any more?

rtaraniganty
rtaraniganty
Community Member
in Lounge

Hi,

In the past sending an "e-mail" from https://support.1password.com/contact/ used to result in a case getting created and a follow-up sometime after. I tried this route a couple of times over the last week or two but it is as if the e-mails are being blackholed.

Has something changed in how business customer support works?

Thanks!

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Comments

  • Jack.P_1P
    Jack.P_1P

    Hi @rtaraniganty:

    Thanks for checking in on this. I've just pinged the appropriate team, and someone will be with you shortly. Keep an eye out for our response!

    Jack

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