Touch ID not unlocking all accounts

System
System
in Desktop betas (Mac, Windows, and Linux)
This discussion was created from comments split from: Unlocking Multiple Vaults.

Comments

  • rberger
    rberger
    Community Member

    For some reason biometrics is not unlocking all my accounts, only the first one all of a sudden (macOS 12.2.1, 1Password for Mac 8.6.0)

  • Ben
    Ben

    Hey @rberger

    Hmm. That's odd. 🤔 If you turn off Touch ID in 1Password's preferences, lock, unlock all accounts with their account passwords, and then re-enable Touch ID, does that work?

    Ben

  • rberger
    rberger
    Community Member

    Hmm, maybe it was just a transitory issue, maybe related to being in a state after an automatic update. If I locked 1password, quit and restarted, all the vaults unlocked when I unlocked via the Apple Watch mechanism now. So the old "Did you turn it off and on again" did seem to fix it! Thanks

  • Ben
    Ben

    Thanks for the update. 😀 Hopefully that's all it was. If the problem reoccurs please let us know.

    Ben

This discussion has been closed.