How do I stop this from popping up?
It appears every time I put a password, with multiple windows one behind the other, even if I am using Keychain or just putting my password without using any software. It is very annoying, please help
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Comments
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Hello @Luca78! 👋
Thank you for including a screenshot. The window that you're seeing is generated if you install the 1Password 7 app on your Mac without either a license for 1Password 7 or without an active 1Password subscription. Can you tell me if you have a license or an account? And if you have a 1Password account then can you make sure that it isn't frozen:
If your 1Password account is frozen
I look forward to hearing from you. 😊
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Hi Dave,
First, thanks for replying. Now, I think I had bought the stand alone license for 6 (am not 100% sure about but almost) and also bought it on IOS. Among using 1Password7, I think it auto installed or through an update. This actually happened when I bought a new Mac. Anyway, love both of versions. I read you don't sell the same license anymore, and while I don't want to pay for a subscription, I only want not to uninstall 1Password completely. Can I keep it and only open it when I need to check whatever I've stored there? That pop up comes out even if the program is closed and when I use Keychain on any website. Hopefully there is a good solution for both of us.0 -
Hi Ben,
thank you for your reply, I'll definitely get in touch with the support. Stay awesome, I hope in the future you will offer again a standalone license, I want to support your awesome app and team, just not through a subscription :-)0 -
Very disappointed from the "support" that you pointed me at. After 4 or 5 mail back and forth, where I was only advised to buy a subscription, no solution for my problem. Have the strong impression this all an act, disappointed is very reductive to express how I feel
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