I have a website that requires Username, Pin code and password. How can i store those in 1Password?

Mollybot

The website I use asks for three pieces of information to log in, Username, Pin Code and password. At the moment the 1 Password saved record populates the user with the correct information and places the password in the Pin Code. The password field is left blank. Is there any way I can get all three pieces of information into the record so it populates the login page correctly? I have looked to see if i can add a field to the Username and password section but it doesn't appear possible? Thank you in advance.

---

1Password Version: 8.6.0
Extension Version: 2.3.0
OS Version: Windows 11 V21H2, Build 22000.556
Referrer: forum-search:I have a website that requires Username, Pin code and password. How can i store those in 1Password?

DenalB

Hi @Mollybot !

You could use custom fields to save and fill PIN and password.
Can you provide the website here?

Mollybot

Thank you DenalB https://clients.sjp.co.uk/

DenalB

First, I typed in a Client ID, a PIN and a Password and stored the information in 1Password with the help of the inline popup from 1Password in the browser. A new entry was created. But it only consists of a username, password and the URL.

Trying to fill in the credentials worked. "Client ID" and "Password" were filled correctly.

Second, I tried to create a custom field for the PIN. It is a bit difficult because you are not able to look into the HTML code of the page. I had to save the whole website. Then I searched the HTML code and created custom fields "spnPIN" and "txtPIN". But it didn't work. The PIN field was not autofilled.

Maybe it could be that the problem is the type of the field. It is the same type as the password field - "password".

Hopefully someone from 1Password is able to help here. Maybe the 1Password in the browser extension has to be adjusted to work with that specific website.

Mollybot

Thank you for the trouble you went to trying to resolve this issue for me DenalB.

GaTechThomas

Did this get resolved? If so, how? This seems to be a common pattern that would be helpful to know a solution.

DenalB

Hi @GaTechThomas !

No, the issue with this site still exists. Hopefully 1Password can fix this...

Jack.P_1P

Hey @Mollybot:

This is something we're aware of when websites have multiple password type fields. I've added this site to our tracking issue, as well as your feedback. Hopefully we can improve your state of play here in the future. In the meantime, our recommendation would be to store your PIN in 1Password, and drag and drop from the pop-up after filling in your username and password. Thanks for reaching out!

Jack

ref: dev/core/core#1439

Mollybot

Hi Jack

Thank you for your response. I have been using the workaround you have described and hoped it could be automated. I look forward to seeing what your team can come up with in future updates.

Many thanks
Mark

ag_mike_d

Hi @Mollybot, Thanks for your reply. I'm happy to hear that you've been able to make use of Jack's workaround while we continue to look this for those particular websites. Have a great weekend!

bh444

FEMA has a login similar to this.

https://www.disasterassistance.gov/DAC/govBenefitReceiver.do?action=LOGIN&langcode=EN

get to login via 'disasterassistance DOT gov' then 'check status' icon to avoid error message

Of course the 'password generator' shows up in the second password field, prompting the user to change their password, which when doing so, you actually change etc first password in the database, then you have lost the old password in the database, until you go to the try to find the 'old passwords' section in 1password, but that isn't there anymore, so you have to log into the web version, because old passwords aren't important enough to put into the real programs, because 1password is so smart you won't have to ever look them up, yet here we are.....

And on the FEMA page, on my father's laptop, you can't do the drag/drop work around because there is so much white space in the 1Password programs, they are ginormous, and the 1Password extension popup covers up the second password field making the drop impossible.

So, FEMA of course made right clicking on things impossible, for security reasons I'm sure.... So we can't even right click paste the second password in. That means I have to teach my father control-v to paste, which I have been unsuccessfully working on for 20 years.

Solution, make second password 1234 and have him type it in.....

I think that this was easy in 1Password 4, when 1Password wasn't so smart.

ag_mike_d

Hello @bh444,

Thanks for your message and sorry for the issues you've encountered with this noted webpage. We currently have a issue filed for websites and customers who are running into these types of situations.

I've done testing with this website and found that saving a new login will save the PIN as the password, but in a suggestion similar to the above, the actual password can be manually saved by editing the item in the app and selecting + add more > Password and entering the password to that new field:

Create and edit items

Customize your 1Password items

Next, from that Login item in the 1Password 8 app, you can open the More options menu (⋮) at the top right of the item detail window and select the Open Item in a New Window option to drag and drop this added password field from this smaller, new window. Ctrl + O will also open this new window.

I've provide a quick demonstration below where I've filled the UserID and PIN with 1Password in the browser. Then, the manually added password becomes the second password and can dragged and dropped to the password field on the page, from the new 1Password item window:

I understand that this workaround is not ideal, but my hope is that by getting the details of this specific website to the team, they will be able to look into ways to help make this process better. We appreciate you reporting this!

ref: dev/core/core#1439

bh444

Thanks for looking into this.

I understand the workaround and can operate this myself, it's just getting my older relative to use it is a challenge. I probably set this up manually I think, as I always have to get the URL exact because my relative uses these as bookmarks. So we have both a password and pin field saved. We just have to drag the PIN thankfully. He struggles with anything that requires 2 windows or even 2 tabs in Chrome. I will probably work with him all the time with this website.

ag_mike_d

You're most welcome, @bh444!