iOS app login denied ... Master password required

TRex2022
TRex2022
Community Member
in iOS

Hi,
hope to get help :-/
I'm using an Iphone 12max Pro ... and i have two challenges ..

1: Login at 1Password-app fails and requires the masterpassword ... rejected! shall try again ... :-(

2 App logins sometimes it works .. sometime not .. than again "please enter masterpassword" .. rejected!! ... Which PW is ment by masterpassword (MPW)? MPW of App? Or MPW of 1PW?

With Windows10 Laptop I have NO problem at all!!

Thanks for you help.
Happy day
Thorsten

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

Comments

  • DenalB
    DenalB
    Community Member

    Hi @TRex2022 !

    Are you using a local vault or a 1Password membership?
    If you are using a local vault, the Master Password should be the password that belongs to the vault and which you are using to unlock this vault.
    If you're on a membership, you should be able to log into your account on https://my.1password.com, https://my.1password.eu or https://my.1password.ca. The password you are using to log into your vault here is your Master Password.

    Maybe this article could also help if you are not sure about your Master Password.
    https://support.1password.com/forgot-account-password/

  • TRex2022
    TRex2022
    Community Member

    Hi DenalB,
    thanks for your reply.
    Well I have a membership and everything works well on my laptop. But not on the Iphone :-(
    Up to now I think I tried evrything without having success. Laptop ok 👍 Iphone not okay 👎 !!!
    Shall I reinstall the 1pw app on the cellphone?
    Any other suggestions?

    Thanks for your support!! 🙏💫
    Thorsten

  • ag_tommy
    ag_tommy

    Which PW is ment by masterpassword (MPW)? MPW of App? Or MPW of 1PW?

    Do you have a Primary vault present on the mobile device? It sounds like it there should only be one password and that is the one you use to access the membership.

This discussion has been closed.