⌘+\ doesn't work on most websites with 1Password 8 for Mac & Safari

The classic 1Password hotkey on macOS, command + backslash, mostly no longer works for me in 1Password 8 in Safari. I have it enabled (see screenshot).

Depending on the website, ⌘+\ does the following:

  • Fills username/password as expected
  • Prompts 1Password 8 to unlock, but not 1Password Safari Extension

    • In this case, I can click the 1Password toolbar icon in Safari, and the extension appears to discover 1Password 8 is unlocked, and then the hotkey works
    • 1password.community login page is an example of this for me
  • Doesn't work at all, e.g., ⌘+\ is completely inert

I don't have a scientific survey of how often it doesn't work vs does work, but it seems like most of the time it does not work. It also seems like whether it does or does not work is very consistent per website.


1Password Version: 8.7.0 (build 80700009)
Extension Version: 2.3.1
OS Version: macOS 12.3 (21E230)

Comments

  • Hey @zcutlip:

    We're continually making improvements to the connection between 1Password for Safari and 1Password 8 for Mac. If you give today's beta a try, does that improve your state of play when 1Password is locked? Let me know!

    Jack

  • zcutlip
    zcutlip
    Community Member

    Sorry for the slow reply. As of right now I'm on build 80700041, and nothing seems particularly different than before.

    To be clear, it's not just when 1Password is locked. Sometimes 1Password (app and also safari extension) are unlocked but ⌘ + \ don't do anything. Other times the app is unlocked but the safari extension doesn't realize it without clicking the button.

  • sifutommy
    sifutommy
    Community Member

    FWIW I've seen this behavior as well.

  • Hey y'all, thanks so much for sharing this with us! Based on what you're describing, I think you're bumping into two different scenarios - in the instances where the desktop app is unlocked but 1Password in Safari is not unlocked, this sounds like a temporary disruption to browser integration itself - where the 1Password extension hasn't connected to the desktop app.

    With regards to hitting the ⌘ + \ shortcut and nothing happening, is it possible this is occurring on websites where you have more than one matching item? If there are two or more items suggested for AutoFill on a particular website (say you have two gmail accounts, and are trying to sign in at Gmail.com), 1Password won't fill either entry in and instead leaves the decision of which item to fill up to the user. Is it possible that's the behavior you're running into?

  • zcutlip
    zcutlip
    Community Member

    Hi @Dayton_ag,

    this sounds like a temporary disruption to browser integration itself - where the 1Password extension hasn't connected to the desktop app.

    Yes, I agree. Is this a known issue or is there a workaround? This happens very frequently for me.

    With regards to hitting the ⌘ + \ shortcut and nothing happening, is it possible this is occurring on websites where you have more than one matching item?

    Not consistently enough to suggest this is the problem. One example that never fills for me is USAA.com, and I only have one login item for that. But even if in cases where there're two or more matches, I'm pretty sure past behavior was for ⌘+\ to show me a choice, rather than do nothing. Do I remember correctly?

    Cheers,
    Zach

  • Hi @zcutlip:

    With the release of Universal Autofill, are you still running into trouble here? Let me know, and I'll be happy to investigate further with you.

    Jack

  • zcutlip
    zcutlip
    Community Member

    I've uninstalled the beta, and installed the official release version, and universal autofill is great. So far it's working perfectly. Thanks!

  • A most welcome update@, zcutlip. Thank you for sharing! 🥳

  • RandomAccess
    RandomAccess
    Community Member

    1Password for Mac 8.8.0

    80800094, on BETA channel

    ⌘ + \ doesn't work on a Japanese Keyboard. Even if the ¥ mark is substituted to a \
    (Japanese – Romaji ⟶ Input Sources ⟶ "¥" key generates \ (Baclslash))

    Expected behavior, without the substitution:
    ⌘ + ⌥ + ¥ should be equivalent to ⌘ + \

    If ¥ is substituted to \
    ⌘ + ¥ should be equivalent to ⌘ + \

    I wanted to override to shortcut to ⌘ + _ (since the placement is very convenient on the Japanese keyboard), but the preference panel wouldn't let me do that either. (this should be the default if the Japanese keyboard is detected)

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