Android 11 password field edits will push to my account but will not keep that local edit saved.

MrUgh
MrUgh
Community Member
in Android

Android 11 password field edits will push to my account but will not keep that local edit (phone side) on save. Randomly edited the 'notes' field on my account (online) and phone which saved and synced instantly between the two.

Not sure what to do. My workaround has been to copy paste from the notes field as that will save/sync/update just fine.

Samsung A42 5G

1Password Version: for Android 7.9.2
Extension Version: Not Provided
OS Version: Android 11

Comments

  • ag_timothy
    ag_timothy

    Hello @MrUgh, thanks for reaching out to us! I'm sorry to hear about this sync issue and we'd be happy to help look into it. I'd like to ask you to create a diagnostics report from your Android device:

    Sending Diagnostics Reports (Android)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include a link to this thread and your forum username. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks again!

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