Forum Discussion

Former Member's avatar
Former Member
4 years ago

1Password app 8.6 doesn't start on win 10 Pro 21H2.

As mentioned in the title.

Restarting PC doesn't help.

I deinstalled 8.6 and reinstalled the former version. That works. Updating again: Same problem. For now I stopped automatic updates and hope for a solution/fix. Browser Plugin works. Just the Win App version 8.6 doesn't work.

Thanks for your reply.

Stefan

windows

1 Reply

  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @Stef1p, thanks for reaching and I'm sorry to hear of the problems you've encountered with version 8.6.

    Since things are currently working with the former version 1Password, can you please provide some details in the form of a diagnostics report via email at support+windows@1Password.com? Please do not post your this report in the forums. The details included there can help us to determine where things are going wrong.

    How to send a 1Password diagnostics report.

    Can you also include a link to this thread in your email, along with your forum handle Stef1p so that we can corelate these messages when we see your email in our inbox. Thanks!