Privacy Credit Cards not showing up in Android App

zfmkl215
zfmkl215
Community Member
in Android

New credit cards have stop moving into 1Password. What can I do?

1Password Version: 7.9.2
Extension Version: 2.3.2
OS Version: windows 10 19044.1586

Comments

  • Amber_ag
    Amber_ag
    1Password Alumni

    Hi @zfmkl215,

    Sorry for the trouble. Could you please clarify the issue that you're running into? Are you unable to save new credit card information or is newly added credit card information not syncing correctly to other devices?

  • zfmkl215
    zfmkl215
    Community Member

    The latter, newly added credit card information is not syncing correctly to other devices.

  • peri
    peri

    Hi @zfmkl215. I'd like to ask you to create a diagnostics report from your Android device:

    Sending Diagnostics Reports (Android)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • zfmkl215
    zfmkl215
    Community Member

    GKG-63128-393 I've done this already back in March/April. Did you not receive it?

  • ag_timothy
    ag_timothy

    Hello @zfmkl215 thanks for following up with us. I can see that we received your message and sent a reply. I'm sorry to hear you didn't receive this message!

    I've gone ahead and sent another reply. Let us know if there's any issue receiving it.

This discussion has been closed.